Talent, Experience, and DEI Partner

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified
• Location: Ireland or the UK

Twilio is seeking a Talent, Experience, & DEI (TED) Business Partner for the APJ & EMEA regions. This role, part of the People Team, will be the primary advocate for global Talent, Experience, and DEI programs outside the U.S. The goal is to localize and implement these programs to advance the talent strategy, drive engagement, and foster an inclusive culture. The TED Partner will collaborate with regional stakeholders to create and lead initiatives tailored to local needs.

Responsibilities

• Serve as the main liaison between the global TED team and regional partners (HR Business Partners, International Leadership Councils, local Hub Engagement Councils, regional Employee Resource Groups).
• Adapt and deliver global TED program enablement (performance, development, culture) to fit local needs and culture.
• Partner with the regional People Team, communities, and business leaders to develop custom programs based on regional needs.
• Lead employee listening mechanisms in regions (focus groups, interviews, survey debriefs).
• Translate employee feedback into actionable insights and influence global program improvements.
• Facilitate training, team interventions, and learning opportunities across the region.
• Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
• Stay current on research and trends in organizational health, culture, inclusion, and leadership, and bring recommendations to the team.

Requirements

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• Minimum 10+ years in HR, organizational culture, or talent development, with international/multinational experience.
• Proven ability to independently lead and manage multiple, concurrent projects.
• Experience supporting transformation and change management initiatives at a global or regional scale.
• Strong facilitation skills and experience delivering live and asynchronous training to various audiences.
• Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.

Desired Qualifications

• Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
• Demonstrated commitment to building belonging and a positive employee experience.
• Comfort working in fast-paced and ambiguous global environments.

Company Information

At Twilio, we are shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, offering diverse experiences and making a global impact. Your career at Twilio is in your hands.

Travel

Prioritization is given to connection and opportunities to build relationships with customers and colleagues. (Further details on travel not specified).