Systems Support Analyst at IQVIA

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Graduated from associate (MYO) or bachelor's programs in Electrical/Electronics/Computer Engineering or related university departments
Advanced proficiency in Microsoft operating systems, hardware, iPad, iOS, tablets, networking, and Office platforms, with 2-3 years of relevant experience
Experience or knowledge in Helpdesk, support desk, and software support
Ability to adapt to flexible working hours, including weekends if necessary
Experience in providing technical training to customers on software products
Good level of English (preferred)
Customer-oriented mindset, creative, able to generate new solutions, strong communication skills
Clear diction, presentable appearance, ability to represent the company effectively
Strong problem-solving skills, customer-focused, willing to take responsibility, dynamic, with excellent communication and social skills
Team player, eager to self-develop, good time management, results-oriented, analytical thinking
For male candidates, completed military service
No travel restrictions
Resides in the European side of Istanbul

Responsibilities

Handle, analyze, and provide remote solutions for user-reported problems and requests via phone or email
Resolve users' hardware and software issues via phone or remote access
Record incoming calls and ensure tickets are closed within targeted timelines
Provide first-level support for problems, escalate to relevant units if unable to resolve
Support relevant departments during project UAT phases
Maintain high helpdesk quality and customer satisfaction
Maintain and store inventory information for devices received by the company
Provide training to new users on company software usage
Support other units in the technology department when necessary
Play an active role in solution and improvement processes

Skills

Key technologies and capabilities for this role

Microsoft WindowsHardware SupportiOSiPadNetworkingMicrosoft OfficeHelp DeskRemote SupportTicket ManagementCustomer Training

Questions & Answers

Common questions about this position

What is the salary for the Systems Support Analyst position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

The role is based in IQVIA Türkiye's Technology department located on the European side of Istanbul (Maslak), indicating an on-site office requirement.

What skills and experience are required for this role?

Candidates need graduation from associate or bachelor's programs in Electrical/Electronics/Computer fields, advanced proficiency in Microsoft OS, hardware, iPad, iOS, tablet, network, and Office platforms with 2-3 years of experience, plus Helpdesk/software support experience and good English skills.

What is the company culture like at IQVIA?

IQVIA emphasizes a customer-focused, dynamic, team-oriented environment that values problem-solving, communication, responsibility, continuous self-development, and pushing boundaries in human science and data science to impact healthcare.

What makes a strong candidate for this Systems Support Analyst role?

Strong candidates have 2-3 years of relevant experience, advanced technical skills in Microsoft systems and hardware, customer-oriented mindset, excellent communication, flexibility for irregular hours including weekends, ability to provide training, and reside in European side of Istanbul with no travel restrictions.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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