Job Description

Position Overview

• Location Type: Onsite
• Employment Type: Systems Administrators
• Salary: $100,000 - $200,000 per year (Pay range is a general guideline and may vary based on experience and other factors)

This position requires a highly skilled Systems Administrator to provide comprehensive support for IT systems. Due to federal contract requirements, United States citizenship and an active TS/SCI security clearance and polygraph are mandatory. The role encompasses Tier 1 and Tier 2 support, system management, and troubleshooting across various operating systems and technologies.

Requirements

• Citizenship: United States Citizen
• Security Clearance: TS/SCI with active polygraph
• Education: Bachelor’s degree in a technical discipline from an accredited college or university OR Five (05) years of additional Systems Administration experience on projects with similar processes may be substituted for a bachelor’s degree.
• Experience: Minimum experience levels:
  • Level 04: 15 years of direct/relevant experience
  • Level 03: 12 years of direct/relevant experience
  • Level 02: 9 years of direct/relevant experience
  • Level 01: 6 years of direct/relevant experience

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in troubleshooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support to the dispatch system and hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Operating System & Technical Skills

• Linux: RHEL, Kali, Solaris, Ubuntu, CentOS, Debian, Fedora, Mandriva

Benefits Package

• Affordable healthcare options with 80% employer paid premium PLUS a company-funded HSA
• Dental insurance