Switchboard Operator at Abarca Health

Sioux Falls, South Dakota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience
Experience is a must
Visual acuity adequate to perform position duties
Ability to communicate effectively with others, hear, understand, and distinguish speech and other sounds
Working knowledge of hospital switchboard, phone system, and associated programs
Ability to work PRN as needed, including evening, night, and weekend shifts

Responsibilities

Process inbound and outbound calls, directing the general public
Make overhead announcements
Monitor video surveillance
Monitor critical alarms
Process emergency medical codes
Handle large amounts of inbound and outbound calls in a timely manner
Identify customer needs, clarify information, research, and provide solutions and/or alternatives
Follow communication scripts for various call scenarios, alarms, and emergency codes
Skillfully change from one task to another without loss of efficiency or composure
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external interactions
Communicate clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information
Inform appropriate resource of any trouble lines reported by personnel
Commit to the daily application of Avera’s mission, vision, core values, and social principles
Promote Avera’s values of compassion, hospitality, and stewardship
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE)
Maintain confidentiality
Work effectively in a team environment, coordinating workflow with other team members
Comply with safety principles, laws, regulations, and standards (e.g., CMS, The Joint Commission, DHHS, OSHA)

Skills

Key technologies and capabilities for this role

Switchboard OperationInbound CallsOutbound CallsCustomer ServiceMultitaskingOverhead PagingVideo SurveillanceAlarm MonitoringEmergency CodesPhone Systems

Questions & Answers

Common questions about this position

What is the pay range for the Switchboard Operator position?

The pay range is $17.25 - $22.00, with actual pay rate dependent upon experience.

Is this a remote position or does it require on-site work?

This is an on-site position at Avera McKennan Hospital, with PRN night shifts including evenings and weekends as needed.

What qualifications and experience are required for this role?

A High School or GED equivalent is required, along with 1 year of related experience/training or an equivalent combination. Experience is a must, and the role demands strong communication skills, ability to multitask, and knowledge of hospital phone systems.

What is the work environment and team culture like?

You'll be part of a multidisciplinary team built with compassion, focused on Moving Health Forward, promoting values of compassion, hospitality, stewardship, and upholding CARE standards (Communication, Attitude, Responsiveness, Engagement).

What makes a strong candidate for this Switchboard Operator role?

Strong candidates have prior experience in handling calls, multitasking efficiently, communicating professionally under pressure, and familiarity with phone systems. Demonstrating patience, positivity, and commitment to team values like compassion and CARE standards will stand out.

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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