Support Systems Engineer (AI/LLM SaaS) at Tomo

San Francisco, California, United States

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$120,000 – $140,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AIIndustries

Skills

Key technologies and capabilities for this role

DebuggingLLMVoice AISystem MonitoringTroubleshootingScriptingAutomationProblem-SolvingTriage

Questions & Answers

Common questions about this position

What is the salary range for the Support Systems Engineer position?

The salary range is $120K - $140K.

Is this role remote or onsite, and where is it located?

This is an onsite role located in the San Francisco Bay Area.

What skills and experience are required for this role?

Candidates need 2–5 years in technical support, infra, dev ops, or forward deploy roles, experience debugging messy technical problems, reading logs, reproducing bugs, working with AI systems like LLMs or agents, and writing basic scripts in Python, JS, Bash, SQL.

What is the company culture like at Toma?

Toma is a 20-person team with backgrounds from Scale AI, Uber, pro gaming, robotics, and motocross, obsessed with delivering real results for car dealerships in a fast-scaling startup environment.

What makes a strong candidate for this Support Systems Engineer role?

Strong candidates thrive in ambiguity, enjoy building support systems from scratch at a startup, have experience solving complex technical problems in live environments, and can quickly learn AI systems if not already experienced.

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

None, CaliforniaHeadquarters

2020Year Founded

$3.4MTotal Funding

SEEDCompany Stage

Consumer Software, Crypto & Web3Industries

11-50Employees