Support Systems Engineer (AI/LLM SaaS) at Tomo

San Francisco, California, United States

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$120,000 – $140,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AIIndustries

Requirements

Candidates should have 2-5 years of experience in a technical support, infra, dev ops, or forward deploy role, preferably at a startup. Experience with AI systems like LLMs or agents, or a strong willingness to learn, is required. Proficiency in scripting languages such as Python, JS, Bash, or SQL is necessary, along with the ability to read logs, reproduce bugs, and collaborate with engineers. Experience with tools like Postman, Airflow, Segment, or LogRocket, and a background in automotive, SaaS, or customer-facing AI products are considered advantageous.

Responsibilities

The Support Systems Engineer will manage a support queue, investigate and debug complex issues related to LLMs, agent behavior, voice systems, and integrations, and partner with engineering to resolve root causes. They will design and implement health monitoring systems for AI behavior and integrations, create dashboards and alerting systems, and write scripts to automate tasks. This role also involves building and improving support processes, owning the delivery and scaling of support, creating an internal knowledge base, flagging product risks, and recommending product improvements based on support trends.

Skills

Debugging

LLM

Voice AI

System Monitoring

Troubleshooting

Scripting

Automation

Problem-Solving

Triage

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

None, CaliforniaHeadquarters

2020Year Founded

$3.4MTotal Funding

SEEDCompany Stage

Consumer Software, Crypto & Web3Industries

11-50Employees