Support Specialist - Mapping & Staking (GIS) at National Information Solutions Cooperative (NISC)

Lake Saint Louis, Missouri, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, GIS, SoftwareIndustries

Requirements

Minimum High School Diploma or equivalent required; degree in business or technical field preferred
Previous customer support experience, especially via phone, desired
Knowledge of ArcGIS and mapping experience strongly preferred
Experience in Geographic Information Systems strongly preferred
Excellent written and verbal communication skills
Ability to develop relationships and support members
Ability to teach others
Ability to work in a team and independently
Previous experience with presentations or public speaking is a plus
Able to see and communicate (minimum physical requirements)
For remote work: prior NISC software and Cooperative Industry experience required; otherwise, must be local to Lake Saint Louis, Missouri, and able to work on-site during training

Responsibilities

Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone and email
Follow up on resolutions and serve as a liaison between members and software engineers
Assist with software release processes, test software, or give feedback on software design
Communicate with development staff to convey customer feedback
Perform on-site or remote training for members and prepare training materials (occasional travel may be required)
Provide after-hours support via on-call phone support rotation
Utilize ArcGIS server/software skills
Leverage generative AI tools & technologies to enhance productivity, creativity, and problem-solving

Skills

Key technologies and capabilities for this role

GISArcGISMappingStakingTroubleshootingSoftware SupportTrainingGenerative AI

Questions & Answers

Common questions about this position

Is this position remote or does it require on-site work?

Full remote work is considered for applicants outside the Lake Saint Louis, Missouri area with prior NISC software and Cooperative Industry experience. Applicants without that experience must be local and work on-site during the week for training, with possible hybrid after training. The work schedule is discussed during the interview.

What skills and experience are required for this Support Specialist role?

Key skills include ArcGIS server/software expertise, customer support via phone and email, troubleshooting, training, and communication. Strongly preferred are knowledge of ArcGIS, mapping experience, GIS experience, and abilities like relationship-building, teaching, teamwork, and independent work.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at NISC for support teams?

NISC's support teams emphasize excellent communication, relationship-building with members, teaching others, and collaborating in teams or independently. They work closely with members and software engineers to troubleshoot and resolve issues.

What makes a strong candidate for this Support Specialist position?

Strong candidates have prior NISC software and Cooperative Industry experience for remote eligibility, knowledge of ArcGIS and GIS, customer support experience via phone, and skills in communication, teaching, and teamwork. Experience with presentations or public speaking is a plus.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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