Support Specialist II, Billing at Vimeo

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

2+ years in a billing-related support/customer service role/experience and a passion for achieving the highest level of customer satisfaction
Prior experience with SaaS Billing software, preferably with in-depth knowledge of recurring billing, invoicing, subscription management functionalities, and tax calculations
Excellent written and spoken English communication skills
A knack for investigating unexpected technical issues and determining the cause(s)
Ability to support our global customer base in a 24/7/365 environment
A quick learner who thrives in a fast-paced, high-energy environment
Experience in an omnichannel support organization, providing support via tickets, phone, and chat
Proactive mindset in approaching day-to-day work
Experience with Zendesk or other ticketing systems (plus)
Familiarity with video technology and other technical concepts (plus)
Ability to be at the office 1-2 days a week

Responsibilities

Deliver high-quality, timely responses to Billing-related support tickets submitted by customers
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Contribute to support-related documentation, processes, and workflows
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand

Skills

billing support

SaaS billing

recurring billing

invoicing

subscription management

tax calculations

technical troubleshooting

customer service

English communication

ticket management

support documentation

Vimeo

Video hosting and sharing platform

About Vimeo

Vimeo provides a platform for creating, hosting, and sharing high-quality videos, catering to a wide range of users from individual creators to large teams. Users can utilize various tools and services to produce and distribute their video content effectively. Vimeo operates on a subscription model, offering different tiers that provide various features to suit the needs of its diverse clientele. This company stands out from competitors by focusing on high-quality video experiences and offering additional services like video monetization and live streaming. Vimeo's goal is to empower users to connect globally through their video content, facilitating creative storytelling and collaboration.

New York City, New YorkHeadquarters

2004Year Founded

$437.7MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

Company-matched 401k

Medical and dental

Daily breakfast, plus snacks and drinks aplenty

Company outings and events

Tuition reimbursement

Company equity

Company-matched charitable donations

Parental leave and adoption assistance

Risks

Emerging platforms like TikTok challenge Vimeo's market share.

AI-generated content may impact demand for traditional video tools.

Regulatory challenges in Europe could affect Vimeo's operations.

Differentiation

Vimeo offers a comprehensive video platform for creators and enterprises.

The platform supports spatial videos, enhancing immersive content creation.

Vimeo's partnerships with cultural institutions expand its reach and brand prestige.

Upsides

Growing demand for spatial video content boosts Vimeo's market position.

Video monetization strategies offer new revenue streams for Vimeo.

Remote work trends align with Vimeo's collaboration tools for distributed teams.

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