Support Specialist I (Bilingual English/French) at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, Point of Sale, RestaurantsIndustries

Requirements

1-2 years of customer service experience
Fluency in English as a working language
Excellent verbal and written communication skills in both English and French
Ability to handle multiple tasks: incoming telephone calls, emails, chats
Effective telephone communication skills, with the ability to convey a customer-focused attitude
Proven troubleshooting skills and mindset
Fast learner who is capable of self-learning in a constantly changing environment
Available to work Sunday–Thursday or Tuesday–Saturday, 10am–6pm EST (requires working one weekend day)

Responsibilities

Providing excellent technical support and customer service to our customers
Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day-to-day situations to create better customer experiences

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportTroubleshootingBilingual English FrenchTelephone CommunicationEmail SupportChat SupportIssue DocumentationEscalation Procedures

Questions & Answers

Common questions about this position

What is the work schedule for this Support Specialist role?

The schedule will be either Sunday–Thursday or Tuesday–Saturday, 10am–6pm EST, and requires working one weekend day.

What are the required skills and experience for this position?

You need 1-2 years of customer service experience, fluency in English and French, excellent communication skills, ability to multitask across phone/email/chat, proven troubleshooting skills, and availability for the specified schedule.

What benefits does Lightspeed Commerce offer?

Benefits include flexible paid time off and remote work policies, equity options, pension plan contributions, training opportunities, health and wellness credit, volunteer time off, interest groups and social committees, computer purchase program, and enhanced parental leave.

What is the company culture like at Lightspeed?

Lightspeed offers a flexible work environment that empowers you to do your best work, a culture that celebrates performance, career growth opportunities in a lean team where your voice is heard, and employee-led networks, social committees, and sponsored sports teams.

What makes a strong candidate for this Support Specialist role?

Strong candidates have 1-2 years of customer service experience, bilingual fluency in English and French, troubleshooting skills, and multitasking ability; hospitality industry knowledge, SaaS support, or Mac/iOS experience are bonuses.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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