Support Specialist - Hospitality (German & English speaking) at Lightspeed Commerce

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

Previous customer service experience and/or technical support experience
Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in German
Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows)

Responsibilities

Work with a truly global, multi-language 24x7 team across APAC, EMEA, and NOAM
Provide flexible working days and shifts, including weekends
Maintain Lightspeed’s Gold Class standard for support via phone, chat, and email
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide solutions
Document, track, and resolve customer interactions within customer support platforms
Assist with the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution
Advocate and promote improvements to Lightspeed’s products and services
Operate within a roster/schedule to ensure high availability of assistance for customers (in collaboration with your manager)

Skills

Customer Service

Technical Support

German

Troubleshooting

iOS

Android

macOS

Windows

Phone Support

Chat Support

Email Support

Ticketing

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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