Consumer Support Specialist
Keeper Security- Full Time
- Entry Level & New Grad
Candidates should possess a Bachelor's or postgraduate degree in a related field, and ideally have 1-2 years of experience handling customer inquiries online. Strong attention to detail and organizational skills are essential, as is the ability to manage time effectively. Familiarity with current insurance guidelines, policy updates, and regulations is also required.
As a Support Specialist, you will triage or handle customer inquiries via phone, chat, and email channels, ensuring timely resolution of customer issues. You will assist customers in understanding company products and services, collaborate with team members and other teams to maintain a seamless customer experience, document customer interactions accurately in the CRM system, identify process improvements, maintain quality standards, and adhere to compliance guidelines and ethical practices.
Embedded insurance solutions for digital platforms
Cover Genius specializes in providing embedded insurance solutions for digital platforms around the world. The company collaborates with major digital companies like Booking Holdings and Ryanair, and its services are available on popular e-commerce sites such as Amazon and eBay. Cover Genius simplifies the integration of insurance products into the purchasing process through a single API, making it easier for its partners to offer insurance at the point of sale. This approach allows customers to access tailored insurance options, including travel protection and extended warranties, without any hassle. Unlike many competitors, Cover Genius focuses on embedding insurance directly into the user experience, which enhances customer satisfaction and streamlines the buying process. The goal of Cover Genius is to provide comprehensive and customized insurance solutions that not only meet the needs of end-users but also support the growth of its partners' businesses.