Cover Genius

Support Specialist - French

United Kingdom

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Insurance, Insurtech, Customer SupportIndustries

Requirements

Candidates should possess a Bachelor's or postgraduate degree in a related field, and ideally have 1-2 years of experience handling customer inquiries online. Strong attention to detail and organizational skills are essential, as is the ability to manage time effectively. Familiarity with current insurance guidelines, policy updates, and regulations is also required.

Responsibilities

As a Support Specialist, you will triage or handle customer inquiries via phone, chat, and email channels, ensuring timely resolution of customer issues. You will assist customers in understanding company products and services, collaborate with team members and other teams to maintain a seamless customer experience, document customer interactions accurately in the CRM system, identify process improvements, maintain quality standards, and adhere to compliance guidelines and ethical practices.

Skills

Customer Service
Communication
Organization
Time Management
Online Customer Support
Multichannel Support

Cover Genius

Embedded insurance solutions for digital platforms

About Cover Genius

Cover Genius specializes in providing embedded insurance solutions for digital platforms around the world. The company collaborates with major digital companies like Booking Holdings and Ryanair, and its services are available on popular e-commerce sites such as Amazon and eBay. Cover Genius simplifies the integration of insurance products into the purchasing process through a single API, making it easier for its partners to offer insurance at the point of sale. This approach allows customers to access tailored insurance options, including travel protection and extended warranties, without any hassle. Unlike many competitors, Cover Genius focuses on embedding insurance directly into the user experience, which enhances customer satisfaction and streamlines the buying process. The goal of Cover Genius is to provide comprehensive and customized insurance solutions that not only meet the needs of end-users but also support the growth of its partners' businesses.

Key Metrics

New York City, New YorkHeadquarters
2013Year Founded
$235.4MTotal Funding
SERIES_ECompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees

Benefits

Flexible working conditions
Employee stock options
Ongoing learning
Paid parental leave
Wellness initiatives
#WFH when you want
Peer bonuses and founder awards program
International working opportunities
GC Gives giveback program, led by the team

Risks

Competition from Smartpay and Chubb in Asia may hinder expansion efforts.
AutoRek and J.P. Morgan Payments partnership could offer competitive advantages to rivals.
Nezasa and Globespan's personalized travel experiences may reduce demand for travel protection.

Differentiation

Cover Genius offers seamless integration through a single API for global platforms.
The company partners with major digital companies like Booking Holdings and Amazon.
Cover Genius provides tailored insurance products, enhancing customer satisfaction and partner growth.

Upsides

Increased demand for embedded insurance in e-commerce boosts Cover Genius's integration opportunities.
Partnership with Adyen enhances payment experiences, leading to higher conversion rates.
$80M Series E funding indicates strong investor confidence and growth potential.

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