Union.ai

Support Engineer - Eastern Time Zone (Location Flexible)

Remote

$70,000 – $180,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Data & AI Orchestration, Software InfrastructureIndustries

Job Description: Customer Engineer

Salary: $70K - $180K Location Type: Remote Employment Type: Full-Time


About Us

At Union, we are solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft.


The Opportunity

Reporting into our Head of Engineering, you will be accountable for delivering consistent and long-term customer value from Union. We are looking for team members who are innately curious, get joy out of solving complex technical problems, and thrive in collaborative, self-managed environments.

The ideal candidate has demonstrated ability to independently debug and troubleshoot issues across the entire infrastructure stack and managed technical operations. Bonus points if you have been a part of or contributed to the Flyte/Union communities or contribute to other OSS.

In this role, you will:

  • Resolve, triage, or escalate customer workflow issues by diagnosing platform/infrastructure vs. user code problems.
  • Drive retention and increase adoption of Union by developing deep knowledge of our customers’ business objectives and technical solutions (i.e., use cases, infrastructure configuration, integrations, etc.).
  • Partner with Engineering, Product, Sales, Customer Solutions to represent the voice of the customer, highlighting customer pain points and challenges in the adoption of the platform.
  • Collaborate with our Documentation team to develop and maintain customer-facing documentation, FAQs, common customer issues, best practices, etc.
  • Represent the voice of the customer in product design, solution, and prioritization conversations.
  • Learn, contribute to, and champion the Flyte open-source workflow orchestration system (see https://slack.flyte.org), as well as related Union managed services.
  • Educate technical users on Union products.
  • Own meeting support KPIs and SLAs by implementing and managing expectations, processes, and tooling for customer support.
  • Collaborate with Customer Success to maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement.

About You

  • 3+ years of Data or Software Engineering background with a strong understanding of public cloud technologies, containers, and ML/data infrastructure.
  • You have strong Python programming skills and are able to debug code. Go experience is a plus.
  • Customer Obsession: You take pride in solving customers' technical problems and have demonstrable experience supporting both SMB and enterprise customers with infrastructure products and solutions.
  • You have used or supported machine learning enabled solutions and/or MLOps/DevOps in an enterprise setting.
  • You have an awareness (or strong interest) of the latest trends in the broader machine learning and data orchestration fields.
  • Possess excellent written and verbal communication skills, with a tone that conveys empathy.
  • Familiarity with data processing, ML systems, MLOps, and Machine Learning infrastructure components.
  • Familiarity with Spark, Airflow, Tensorflow, Pytorch, and other ML libraries are helpful, as is a grounding in the fundamentals of distributed systems.

Benefits & Belonging

At Union.ai, we know that employees who feel their best can build amazing things, and we are proud to offer best-in-class benefits that will continually evolve and grow as the needs of our employees do. Benefits may vary based on country.

  • Excellent Medical: We pay 100% of your premiums and 90% for your dependents.
  • Generous Dental and Vision Plans: We pay 90% of the premiums for you and your dependents.
  • Meaningful Equity

Skills

Troubleshooting
Customer Support
Infrastructure
Platform Diagnostics
Technical Problem Solving
Documentation
Customer Communication
OSS Contributions

Union.ai

Managed platform for ML and data orchestration

About Union.ai

Union.ai offers a managed platform for machine learning (ML) and data pipeline orchestration, with its main product, Flyte, designed to handle complex workflows using Python code. Union Cloud simplifies the deployment and management of Flyte, allowing ML engineers and data scientists to focus on their work without worrying about infrastructure. The company serves a range of clients, including large enterprises, and operates on a subscription-based model for its services. Union.ai's goal is to accelerate ML projects by automating processes involved in model development and deployment, resulting in faster time-to-market.

Bellevue, WashingtonHeadquarters
2021Year Founded
$28.3MTotal Funding
SERIES_ACompany Stage
Data & Analytics, AI & Machine LearningIndustries
51-200Employees

Risks

Increased competition from platforms like Apache Airflow and Prefect.
Potential over-reliance on partnerships may limit flexibility and innovation.
Emerging AI regulations could impose additional compliance costs and challenges.

Differentiation

Union.ai's Flyte platform handles workflows with over 10,000 CPUs, showcasing scalability.
Union Cloud abstracts infrastructure, allowing ML engineers to focus on core tasks.
Flyte's open-source origin from Lyft ensures community-driven innovation and adoption.

Upsides

Collaboration with NVIDIA Inception enhances Flyte's capabilities and performance.
AI toolkit market growth aligns with Union.ai's focus on ML orchestration.
$19.1M Series A funding supports Union Cloud expansion and customer reach.

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