Support Engineer at Retool

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Generalist engineer mindset with enjoyment of learning new technologies
Ability to handle a broad technical product supporting over 30 integrations
Comfortable troubleshooting databases, APIs, SQL queries, data structures, JavaScript code, and authentication issues
Experience or aptitude for communicating with developers, answering difficult questions, and brainstorming app structure/best practices
Willingness to research new topics and report back on optimal approaches
Capability to work collaboratively with support and software engineers, train new coworkers, and advocate for customers

Responsibilities

Communicate with developers daily via Service Cloud and Zoom to unblock technical issues
Teach Retool users best practices around performance and development workflows
Explore codebase, logs, and test instances to debug difficult problems
Troubleshoot new bugs and formalize bug reports
Represent customers internally and advocate for key issues
Contribute to documentation
Help users debug issues with many different database types and APIs
Analyze issues (incomplete in JD)

Skills

Key technologies and capabilities for this role

TroubleshootingCustomer SupportSQLJavaScriptAPIs

Questions & Answers

Common questions about this position

What will I be doing as a Support Engineer at Retool?

You'll communicate with developers to unblock technical issues, answer difficult Retool development questions, troubleshoot database and API connections, and brainstorm app structure and best practices, often researching new topics and providing code examples live.

What skills are required for the Support Engineer role?

Retool seeks a generalist engineer who enjoys learning new technologies, with the ability to debug database connections, write JavaScript code, troubleshoot data structures, SQL queries, and API authentication.

Is this Support Engineer position remote?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Support Engineer position?

A strong candidate is a generalist engineer who enjoys learning new technologies and handling diverse technical challenges like troubleshooting databases, APIs, SQL, JavaScript, and providing live support to developers.

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

Risks

Increased competition from other low-code platforms may erode market share.

Expansion into external apps could introduce security vulnerabilities.

Dependence on third-party APIs poses risks if services change or fail.

Differentiation

Retool enables rapid internal tool development with a drag-and-drop interface.

It supports integration with various databases and APIs, enhancing flexibility.

Retool's platform is accessible to users with limited programming skills.

Upsides

Retool's expansion to external apps broadens its market reach.

Partnership with OpenAI enhances AI capabilities in business applications.

Growing demand for low-code platforms boosts Retool's market potential.

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