Support Engineer at Kinsa

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Web HostingIndustries

Requirements

Completely fluent in English with excellent written communication skills
Great customer service skills with online customer service experience
Bonus: Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page)
Bonus: Understanding of WordPress (database structure, file/directory structure, wp-config.php directives, common topics; WP-CLI preferable)
Bonus: Comfortable navigating command line (file management, reading/interpreting server logs, attention to command line syntax)
Bonus: Familiarity with Cloudflare for DNS management and basic website security/performance configuration
Availability for one of the schedules: 1PM–9PM UTC (Mon–Fri) or 4PM–12AM UTC (Mon–Fri)

Responsibilities

Take ownership of issues reported by customers and see problems through to resolution
Research, troubleshoot, and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Crave knowledge and continue to hone and improve your own technical and non-technical skills

Skills

Linux

NGINX

MySQL

MariaDB

PHP

DNS

CDN

WordPress

WP-CLI

Kinsa

Real-time illness tracking with smart thermometers

About Kinsa

Kinsa Health provides a system for detecting and responding to contagious illnesses through a network of smart thermometers. These thermometers measure temperature, track fever symptoms, and offer care advice from certified clinicians. The data collected is used to monitor illness trends in real time and predict future outbreaks, benefiting families, schools, and public health agencies. Kinsa differentiates itself by ensuring user privacy while providing valuable insights into community health. The company aims to improve population health and disease prevention by empowering users with information and tools to manage their health effectively.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$28.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

11-50Employees

Risks

Integration challenges with Healthy Together may delay synergy realization.

Departure of CFO Peter van Riper could disrupt financial strategies.

Dependence on partnerships poses risks if collaborations don't meet expectations.

Differentiation

Kinsa offers real-time illness tracking through smart thermometers and a mobile app.

The company provides predictive insights for public health agencies and educational institutions.

Kinsa ensures privacy by anonymously aggregating health data for community insights.

Upsides

Acquisition by Healthy Together expands Kinsa's market reach and AI capabilities.

Partnerships with healthcare providers enhance predictive analytics and resource allocation.

Growing demand for real-time health data boosts Kinsa's subscription-based services.

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