Support Engineer at Sonar

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software DevelopmentIndustries

Requirements

5+ years of experience in maintaining and delivering high-quality software with Software engineering best practices
3+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, Bi

Responsibilities

Help customers integrate our solutions across their development pipeline, including technical integration with developer IDE, ALMs, and Continuous Integration chain; integration to software lifecycle (SCM, build, test); and integration to existing business applications (authentication, database, etc.)
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Work with the rest of the team to listen, challenge and refine customers feedback to feed discussions with products teams and shape product evolutions
Have a voice in enhancing the way we work
Contribute to Sonar products adoption and integration
Provide an individualized level of service to our customers
Guide them in finding the right implementation and advocate the best way to use our products
Investigate and solve customer issues in a timely manner
Represent the customer voice in product discussions

Skills

Technical Support

Customer Support

Troubleshooting

Code Quality

Code Security

Developer Experience

Sonar

Tools for code quality and security

About Sonar

SonarSource provides tools aimed at improving code quality and security for software developers. Its main products include SonarLint, an IDE plugin that gives real-time feedback on code quality; SonarQube, a self-managed solution for comprehensive code analysis and reporting; and SonarCloud, a cloud-based service that offers similar features with the convenience of cloud management. SonarSource operates on a subscription-based model, allowing clients to access its tools through annual subscriptions or usage-based pricing for cloud services. The company serves over 400,000 organizations worldwide, emphasizing the importance of writing clean, maintainable, and secure code. SonarSource's goal is to promote the philosophy of "Clean Code," which enhances the efficiency of development teams and improves the security and reliability of software applications.

Vernier, SwitzerlandHeadquarters

2008Year Founded

$444.6MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Professional Development Budget

Risks

Tidelift acquisition may cause integration challenges, disrupting Sonar's operations.

Cultural challenges may affect the partnership with Adactin in Australia.

New distribution agreement with QBS Software may lead to channel conflicts.

Differentiation

SonarSource supports over 30 programming languages, offering broad compatibility for developers.

SonarLint provides real-time feedback in IDEs, enhancing code quality during development.

SonarQube and SonarCloud offer comprehensive code analysis, ensuring high standards for codebases.

Upsides

Sonar's acquisition of Tidelift enhances its open source software security capabilities.

Partnership with Adactin expands Sonar's reach in the Australian market.

Integration with AI-driven tools boosts Sonar's code quality assessment efficiency.

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