Developer Support Engineer
Privy- Full Time
- Junior (1 to 2 years)
Candidates should have at least 3 years of experience in customer support, particularly providing developer support to technical customers. Proficiency in SQL, especially PostgreSQL, is required, along with excellent communication skills and fluency in English. Familiarity with Linux/Unix operating systems and the command line is essential, and experience with GitHub Issues and Discussions is also necessary. A degree in Computer Science is a plus, and knowledge of popular JavaScript frameworks like React, Vue, and Svelte, as well as Node.js experience, will be considered advantageous.
The Support Engineer will provide timely responses to support cases covering various topics, including billing and implementation questions. They will triage support cases, directing users to previous answers or escalating issues as needed. Monitoring feedback channels such as GitHub Issues and Discussions is part of the role. The engineer will also identify opportunities for internal tooling to enhance support efficiency, reproduce issues, create test cases, and improve test coverage.
Open-source backend service for developers
Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.