AI Solutions Manager
Arize AIFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Kustomer is the industry-leading conversational CRM platform, empowering businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Founded in 2015, Kustomer has raised over $200M in funding. In 2022, Meta acquired Kustomer, with the transaction completing in 2023. Kustomer has since spun out from Meta and is now backed by Battery, Redpoint, and Boldstart Ventures. The company has a strong NYC presence and is remote-friendly, with team members located throughout the US and United Kingdom.
Kustomer is seeking a Full Stack Engineer with a focus on backend/platform development to help drive the extensibility of their platform. This role involves collaboration on the architecture and development of user interfaces for complex web applications, alongside backend systems. The product is built using JavaScript, Node.js, MongoDB, and AWS.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.