Software Engineer, Full Stack (Platform Engineering)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Relationship Management, Software DevelopmentIndustries

Position Overview

Location Type: Remote
Employment Type: Full-Time
Salary: Not provided

Kustomer is the industry-leading conversational CRM platform, empowering businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Founded in 2015, Kustomer has raised over $200M in funding. In 2022, Meta acquired Kustomer, with the transaction completing in 2023. Kustomer has since spun out from Meta and is now backed by Battery, Redpoint, and Boldstart Ventures. The company has a strong NYC presence and is remote-friendly, with team members located throughout the US and United Kingdom.

About the Role

Kustomer is seeking a Full Stack Engineer with a focus on backend/platform development to help drive the extensibility of their platform. This role involves collaboration on the architecture and development of user interfaces for complex web applications, alongside backend systems. The product is built using JavaScript, Node.js, MongoDB, and AWS.

Responsibilities

Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, MongoDB, and AWS.
Work across real-time event-driven systems, managing high volumes of data.
Collaborate with cross-functional teams (product managers, designers, and other engineers) to understand project requirements and translate them into technical solutions.
Build efficient and reusable backend and frontend components.

Requirements

Experience with Node.js
Experience with React
Experience with MongoDB
Experience with AWS
Strong understanding of backend and frontend development principles

Skills

Node.js

React

MongoDB

AWS

Backend development

Frontend development

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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