AI Solutions Manager
Arize AIFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Founded in 2015, Kustomer has raised over $200M in funding and was acquired by Meta in 2022 before spinning out in 2023 with continued investment from Battery, Redpoint, and Boldstart Ventures.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.