Technical Support Engineer
AlphaSense- Full Time
- Junior (1 to 2 years)
Candidates should possess strong technical skills and experience in customer service, although specific requirements are not detailed in the provided text.
The Support Engineer will focus on resolving technical issues, educating customers, and identifying opportunities for product improvements, ultimately contributing to customer success and the overall customer experience at Sourcegraph.
Code intelligence platform for developers
Sourcegraph provides a code intelligence platform designed to improve how developers work with their code. The platform features an AI coding assistant named Cody, which helps developers understand, navigate, and automate their codebases. Sourcegraph offers tools for code search, bug fixing, refactoring, and enhancing performance, all within a single interface. This makes it easier for developers to manage their code effectively. Unlike many competitors, Sourcegraph focuses on enhancing code security, speeding up developer onboarding, and promoting code reuse, making it particularly valuable for enterprises looking to improve engineering speed and software quality. The goal of Sourcegraph is to boost overall team efficiency and code health for organizations, and it is trusted by major companies in the tech industry.