GitLab

Intermediate Support Engineer (US Federal)

United States

GitLab Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, DevSecOps, IT Support, Open SourceIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, and have at least 3 years of experience in a technical support or engineering role, with a preference for experience supporting Linux environments. Familiarity with command-line tools, scripting languages, and system administration concepts is desired. Experience with Zendesk or similar ticketing systems is beneficial.

Responsibilities

The Intermediate Support Engineer will collaborate with US Federal organizations and government agencies to provide technical support, maintain, and resolve issues within their GitLab environments, utilizing Zendesk tickets, merge requests, email, and video conferencing. They will also work with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs, contribute to documentation, participate in on-call rotations, and engage in hiring processes by reviewing applications.

Skills

Troubleshooting
Customer Support
Code Contributions
Documentation
Support Processes
On-Call Support
Collaboration
GitLab Environment
Zendesk
Merge Requests
Video Conferencing
Support Automation
Support Tools

GitLab

Unified DevOps platform for software development

About GitLab

GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to concentrate on enhancing their products instead of spending too much time on builds. GitLab serves a wide range of clients, including large corporations from different industries, demonstrating its versatility. The company operates on a subscription-based model, where clients pay for access to the platform, which includes features for continuous integration and deployment. GitLab also provides free trials and regularly updates its platform to deliver ongoing value to its users. By customizing its offerings and partnering with other technology providers, GitLab aims to enhance its ecosystem and drive revenue.

Key Metrics

San Francisco, CaliforniaHeadquarters
2014Year Founded
$421.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Spending Company Money
Equity Compensation
Life Insurance
Financial Wellness
Paid Time Off
Growth and Development Benefit
GitLab Contribute
Business Travel Accident Policy
Immigration
Employee Assistance Program
Incentives
All-Remote
Part-time contracts
Meal Train
Fertility & Family Planning
Parental Leave

Risks

AI-powered coding assistants like Claude pose a competitive threat to GitLab's platform.
Potential sale to Datadog may lead to strategic shifts misaligned with customer expectations.
Integration of Oxeye may distract from GitLab's core DevOps offerings.

Differentiation

GitLab offers a unified DevOps platform, reducing complexity in software development.
The platform integrates tools for collaboration, visibility, and speed, enhancing development processes.
GitLab's open-source model fosters continuous innovation with a large developer community.

Upsides

Acquiring Oxeye enhances GitLab's cloud security, appealing to security-conscious enterprises.
Partnership with Ooredoo Kuwait expands GitLab's influence in the telecommunications sector.
Potential sale to Datadog could create strategic synergies and expand market reach.

Land your dream remote job 3x faster with AI