[Remote] Support Chat Specialist: Various Shifts, Full time at Givebutter

Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Nonprofit, Software, SaaSIndustries

Requirements

5+ years of experience as a Live Chat Support Specialist in the tech industry
2+ years of remote experience
Experience handling multiple incoming chat requests simultaneously
High adaptability and positive attitude in a dynamic environment
Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
Excellent written and verbal communication skills in English
Agents must provide their own computer and stable internet connection (2nd monitor recommended)

Responsibilities

Respond to queries from users in a timely and accurate way via live chat and email
Follow up with unresponsive users and leads to ensure their questions are resolved
Proactively identify user needs and help customers implement specific features
Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them
Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
Be empathetic and a great problem-solver, even when handling multiple conversations at the same time

Skills

Key technologies and capabilities for this role

Customer SupportChat SupportEmail SupportCRMNonprofit Fundraising

Questions & Answers

Common questions about this position

What is the pay rate for the Support Chat Specialist role?

The pay rate is PHP 550 per hour.

Is this position remote, and what are the schedule details?

Yes, this is a fully remote position. Paid training is Monday-Friday 9A-6P Eastern time for 3 months (40 hours/week), followed by a permanent 40 hours/week schedule over 5 consecutive days with multiple shift options.

What skills and experience are required for this role?

Requirements include 5+ years as a Live Chat Support Specialist in tech, 2+ years remote experience, handling multiple chats simultaneously, high adaptability, positive attitude, and experience with help desk software like Intercom, Slack, Notion. Excellent written and verbal communication is also needed.

What is the company culture like at Givebutter?

Givebutter emphasizes fun at work, empowering changemakers, and collaborating with talented people to make the world better. They are certified as a Great Place to Work® for 2021-2024 and rated #1 on G2.

What makes a strong candidate for this Support Chat Specialist position?

A strong candidate has 5+ years in live chat support in tech, remote experience, ability to handle multiple chats, a positive attitude, adaptability, and familiarity with tools like Intercom, plus a passion for helping nonprofits.

Givebutter

Fundraising platform for nonprofits and schools

About Givebutter

Givebutter provides a platform for nonprofits, schools, and other organizations to raise funds through various methods. The platform includes tools for managing events, ticketing, and livestreaming, as well as features for tracking donations and setting up recurring donation plans. It supports both in-person and online fundraising, making it adaptable for different campaign needs. Unlike many competitors, Givebutter allows organizations to use its services for free, generating revenue through transaction fees and optional tips from donors. Additionally, it offers integrations with other applications to improve the fundraising experience.

Washington, District of ColumbiaHeadquarters

2016Year Founded

$6.8MTotal Funding

SEEDCompany Stage

Consumer Software, Social Impact, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Mental Health Support

Remote Work Options

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Charitable Giving

Risks

Emerging competitors like Funraise and Donorbox could capture market share.

Cryptocurrency donations' popularity challenges platforms not fully supporting them.

Economic downturns may reduce transaction volumes, impacting Givebutter's revenue.

Differentiation

Givebutter offers a unique DAF donate button, first in the market.

The platform supports both in-person and digital fundraising, enhancing versatility.

Givebutter integrates with third-party apps, streamlining the fundraising process.

Upsides

Increased digital wallet adoption enhances donor convenience and donation volumes.

Virtual and hybrid events create new opportunities for engaging online donors.

AI-driven analytics help organizations optimize donor campaigns effectively.

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