Support Analyst I at MRI Software

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, PropTech, Facilities Management, SoftwareIndustries

Requirements

Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent
Minimum one year experience as a helpdesk support or related role in the technology industry
Excellent computer skills and knowledge of Microsoft Office products
Good organisational and effective time management skills
Strong interpersonal skills with service oriented and empathetic mindset
Responsible with good time management and organisation skills to follow through customers’ issues
Experience with SQL
Familiarity with the property and software industry
Knowledge of facilities management systems, procurement processes, and basic accounting practices
Able to work independently in a fast-paced environment with minimum supervision
Sensitivity toward details and deadlines
Analytical and process-oriented
Ability to work as part of a team
Diplomatic and able to carry oneself professionally

Responsibilities

Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers
Be the Customer advocate internally
Identify and analyse root causes for issues and identify means of preventing future occurrence
Work closely with the consultants and engineers to resolve escalated issues quickly and effectively
Be empathetic to customers’ issues and seek to resolve them in a timely manner
Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers

Skills

Key technologies and capabilities for this role

SQLMicrosoft Officehelpdesk supportcustomer supportroot cause analysistime managementinterpersonal skills

Questions & Answers

Common questions about this position

What education and experience are required for the Support Analyst I role?

Candidates need a Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent, plus a minimum of one year experience as a helpdesk support or related role in the technology industry.

What key skills are essential for this position?

Essential skills include excellent computer skills and knowledge of Microsoft Office products, experience with SQL, good organisational and time management skills, strong interpersonal skills with a service-oriented and empathetic mindset, and familiarity with the property and software industry.

What is the company culture like at MRI Software?

MRI Software emphasizes a people-first approach, creating a connected community where employees feel they belong, with investments in employee resource groups and resources for personal potential, fostering excitement to show up every day and a core value to strive to amaze.

Is the salary or compensation mentioned for this role?

This information is not specified in the job description.

What does MRI Software look for in strong candidates?

Strong candidates are empathetic, analytical, process-oriented, able to work independently in a fast-paced environment, meticulous in documentation, diplomatic, professional, and demonstrate responsibility with good time management to follow through on customer issues.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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