Remote Customer Support Specialist (P&C)
Jerry$21,776 - $26,080/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, AI, BiotechnologyIndustries
Requirements
Candidates should possess a college degree and at least 7 years of overall work experience, with a minimum of 5 years in customer support, including experience with telephone support. Prior remote work experience or a strong ability to work effectively in a remote, multi-time zone environment is preferred, along with a commitment to Curai's mission of accessible healthcare. Familiarity with HIPAA guidelines is also necessary.
Responsibilities
The Support Operations Agent will provide high-quality external customer and internal team member support via telephone and email, addressing customer concerns efficiently and empathetically. Responsibilities include following communication procedures, handling policy changes, troubleshooting issues, capturing user feedback, documenting interactions in ticketing systems, and ensuring patient information privacy under HIPAA guidelines. The agent will also aim to build trust through open communication and contribute to a positive team environment while meeting performance goals.
Skills
Voice support
Customer support
Email support
Telephone support
Problem-solving
Team collaboration
Curai
AI-powered telehealth platform for consultations
About Curai
Curai Health provides digital healthcare services that utilize artificial intelligence to offer accessible and affordable medical consultations. The platform allows users to engage in virtual consultations for non-emergency medical conditions, connecting them with AI-driven chatbots and human doctors for advice, diagnosis, and treatment plans. This user-friendly approach enables patients, especially those with mobility challenges or living in remote areas, to receive medical help without needing to visit a physical clinic. Curai Health operates on a subscription-based model, where users pay a monthly or annual fee for access to services, ensuring consistent revenue to enhance its AI technology and expand offerings. The company also seeks partnerships with employers and insurance companies to include its services in employee health benefits, aiming to broaden its reach and improve healthcare accessibility.
Palo Alto, CaliforniaHeadquarters
2017Year Founded
$37.2MTotal Funding
SERIES_BCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Parental Leave
401(k) Retirement Plan
401(k) Company Match
Remote Work Options
Flexible Work Hours
Risks
Competition from established telehealth providers like Teladoc and Amwell is increasing.
Maintaining data privacy and security poses regulatory challenges for Curai.
AI misdiagnosis risks legal liabilities and potential reputation damage for Curai.
Differentiation
Curai combines AI with clinicians for cost-effective, high-quality primary care.
Curai offers chat-based consultations, making healthcare accessible without physical clinic visits.
Subscription model ensures steady revenue, allowing investment in AI technology improvements.
Upsides
AI-driven symptom checkers enhance Curai's chat-based primary care services.
Integration with EHRs enables personalized, efficient patient care on Curai's platform.
AI predicts patient outcomes, improving satisfaction and treatment personalization on Curai.
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