Support Advisor - UK Market at Auctane

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Shipping, SaaSIndustries

Requirements

Superb communication skills: Love being on the phone, effective listening and understanding, ability to simplify complex concepts or detail simple interactions, native English speaker
Deep understanding of software and the web: Familiarity with terms like PHP, SQL, and JavaScript (no coding required), ability to quickly learn complex procedures, troubleshoot bugs, and visualize customer screens from descriptions
Empathetic desire to help: View inquiries as opportunities to understand customer stories and improve their lives
Prior customer-facing experience: Any experience working directly with customers (e.g., retail or tech support)
Strong interpersonal skills: Ability to work with people of varying skills
Passionate about delighting and retaining customers: Make choices that serve both customers and the company

Responsibilities

Answer phone calls as the primary responsibility
Handle emails and some live chats
Build and improve customer experience structure to preemptively address concerns
Develop exhaustive understanding of the ShipStation application
Work closely with engineers, designers, sales, and marketing teams

Skills

Customer Support

Phone Support

Email Support

Live Chat

Communication Skills

Customer Experience

SaaS

Ecommerce

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees