Support Account Manager - Federal

Santa Clara, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

The role requires a motivated, collaborative, and customer-focused professional with experience in delivering proactive and reactive support. Experience with data and intelligence initiatives is beneficial. Early career professionals, those returning to the workforce, veterans, and individuals re-entering the workforce are strongly encouraged to apply.

Responsibilities

The Support Account Manager will serve as a trusted advisor to strategic customers, ensuring their satisfaction and value realization. They will deliver data-informed insights and proactive recommendations related to customer usage. The role involves coordinating regular engagements with stakeholders for issue resolution, status updates, reporting, and value discussions. Additionally, the Support Account Manager will collaborate with internal teams, including technical support, engineering, peer groups, and customer success, to advocate for customer needs.

Skills

Account Management

Federal Government

Customer Relationship Management

Sales Support

Cloud Technology

AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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