[Remote] Supervisor, Transitions of Care Associates at Devoted Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Medical Assistant Certification or LPN
Previous supervisory experience
Fully bilingual in English and Spanish (strongly preferred)
Experience working in a remote, high-volume, fast-paced environment
Experience with transitional care, post-acute workflows, or care coordination
History of being organized and having high attention to detail

Responsibilities

Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals
Provide TOC patient care (30% of the time)
Conduct regular 1:1s, team meetings, and coaching sessions to support skill development and engagement
Create a supportive, inclusive, high-performing team culture grounded in Devoted’s values
Provide timely feedback and performance management, escalating concerns when appropriate
Support onboarding, training, and competency development for new team members
Ensure team adherence to TOC workflows, documentation standards, and escalation pathways
Monitor daily, weekly, and monthly key performance indicators (KPIs)
Use data to identify trends, barriers, and opportunities for improvement
Partner with leadership on staffing needs, workload balancing, and scheduling
Support your team in ensuring timely outreach to patients after hospital discharge
Guide associates on navigating complex cases

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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