Supervisor - Service Operations at Lumos

Columbia, South Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Fiber Optic InternetIndustries

Requirements

Experienced as a leader in telecom service operations
Reside within 1 hour of Columbia, SC
Valid, fully unencumbered Driver’s License required

Responsibilities

Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and presents reports about service metrics, embodying Lumos’s servant leadership model
Demonstrates leadership and vision managing people, major projects, and initiatives
Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence
Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities
Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits

Skills

Key technologies and capabilities for this role

telecom service operationsleadershipteam managementprocess improvementfiber optic installationtroubleshootingdriver's license

Questions & Answers

Common questions about this position

Is this a remote position, and what are the location requirements?

This is a remote position with on-site responsibilities within the Columbia, SC market when needed, and candidates must reside within 1 hour of Columbia, SC.

What benefits or perks are provided for this role?

The company provides a company vehicle and mobile phone. A valid, fully unencumbered Driver’s License is required.

What experience or skills are required for the Supervisor – Service Operations role?

Experience as a leader in telecom service operations is required, along with the ability to recommend process changes, supervise employees and contractors, and ensure professional customer experiences during installations and troubleshooting.

What is the company culture like at Lumos?

Lumos has a startup mindset with no hierarchy, only hustle; they emphasize servant leadership, putting people first, solving problems for customers and teammates, and continuously reinventing to meet evolving needs.

What makes a strong candidate for this position?

Strong candidates have leadership experience in telecom service operations, thrive in fast-paced environments, are ready to help the company grow, and can recommend process changes to optimize technology and service setup.

Lumos

SaaS management and identity governance platform

About Lumos

Lumos provides a platform for managing software applications, user access, and vendor relationships, specifically designed for IT and security teams. The platform automates routine tasks such as access provisioning and user access reviews, which helps reduce the workload on these teams and allows them to focus on more strategic projects. Unlike many competitors, Lumos emphasizes integration and automation, which leads to significant cost savings and improved efficiency for its clients. The goal of Lumos is to streamline IT operations, enhance security measures, and ensure compliance with various regulatory standards, ultimately helping organizations save time and reduce operational costs.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

💯 Remote work culture

💯 Medical, Vision, & Dental coverage covered by Lumos

🛩 Quarterly team bonding trips fully covered by Lumos + Annual bonding stipend for even more travel flexibility

💻 Optimal WFH setup to set you up for success

🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best

👶🏽 Up to (4) months off for both the Birthing & Non-birthing parent

💰 Wellness stipend to keep you awesome and healthy

🏦 401k contribution plan

Risks

Integration challenges with Fastgen's technology could delay product rollouts.

New leadership may lead to strategic misalignments affecting company culture.

Rapid growth may strain resources, risking potential service disruptions.

Differentiation

Lumos offers a unified platform for SaaS management and identity governance.

The platform automates routine IT tasks, reducing burnout and enhancing efficiency.

Lumos provides granular user access reviews for compliance with standards like SOX and ISO 27001.

Upsides

Acquisition of Fastgen's technology enhances Lumos's identity lifecycle management capabilities.

Winning the 2024 SINET16 Innovator Award boosts Lumos's industry credibility.

$35M Series B funding supports growth and expansion in SaaS and identity management.

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