Supervisor, Complaint Handling at Abbott

Sylmar, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree or an equivalent combination of education and work experience
Minimum 4 years experience in a quality related field
Experience working in a regulated environment
Previous experience with complaint investigations and evaluations in a regulated environment
Ability to effectively lead and manage a large staff of non-exempt employees including full-time and contract workers
Excellent communication skills for frequent interaction with other functions such as Customer Support, Medical Events Group, and Complaint Evaluations Group

Responsibilities

Provide direct supervision of employees in the Complaint Handling Group who evaluate, process, and/or close product experience reports from the field
Assign and monitor weekly workload to Analysts/File Managers on the team
Coach and counsel team members, and conduct formal and informal performance evaluations
Understand all aspects of the complaint handling process
Manage resources to meet division goals for complaint metrics
Identify opportunities for improvement and/or better efficiencies in complaint handling processes
Monitor and communicate metrics regarding the quality of complaint evaluation and investigation documentation performed by cross-functional groups
Supervise complaint handling activities and processes for Cardiac Rhythm Management business and complaint handling systems
Ensure complaint decisions, regulatory reporting decisions, and MDR reporting processes are executed in a timely manner with correct application of procedures, complaint codes, and documentation
Monitor people and processes to resolve roadblocks, improve efficiency of the complaint handling process, and provide key information on metrics or complaint signals to management in a timely manner
Ensure robust process execution by providing guidance to the complaint handling team to facilitate compliance, given the focus on corporate, FDA, internal, and external audits

Skills

Complaint Handling

Team Supervision

Performance Evaluation

Coaching

Counseling

Workload Management

Product Experience Reports

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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