Solutions Center Analyst - US Based Remote Opportunity
CommonSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education, Online Learning, Student Support ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least one year of experience in a customer service or student support role, with strong communication and problem-solving skills. They should be proficient in utilizing Student Information Systems (SIS) and have the ability to adapt to various communication channels such as phone, chat, and email.
Responsibilities
The Student Support Specialist will directly support StraighterLine students by providing student-centric assistance, resolving issues, and ensuring a positive experience. They will interact with students through phone, chat, and email, addressing inquiries related to courses, navigation, assignments, memberships, billing, technical support, and academic matters. The Specialist will also leverage SIS tools to assist students in earning transferable college credit and meet individual and team performance goals.
Skills
Customer Service
Communication Skills
Problem-Solving
Analytical Skills
Student Information Systems (SIS)
Technical Support
Adaptability
Independent Work
Documentation Follow-up
StraighterLine
Online platform for affordable college courses
About StraighterLine
StraighterLine offers an online education platform that provides low-cost, self-paced courses for college credit. The platform is designed for students and adults who want to earn college credits at their own pace. It partners with over 180 higher education institutions, allowing students to transfer credits easily and continue their education. The subscription-based model enables students to pay a monthly fee for access to a variety of courses, with additional fees for specific courses. With more than 70 courses available in fields like business, healthcare, and IT, StraighterLine has supported over 350,000 students. The company also offers career pathway bundles to help students achieve their career goals more quickly.
Key Metrics
Baltimore, MarylandHeadquarters
2008Year Founded
$11.3MTotal Funding
SERIES_BCompany Stage
EducationIndustries
51-200Employees