Student Support Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

StraighterLine, a leading provider of high-quality, affordable, online courses, is seeking highly motivated Student Support Specialists to provide student-centric support and assistance. These specialists will be the advocate for students, ensuring a positive and professional experience as they pursue their academic goals. The role involves direct interaction with students via phone, chat, email, and help desk tickets, addressing a wide range of inquiries including course-related issues, technical support, and academic concerns. The goal is to assist students in earning transferable college credit.

Requirements

• Work in a call center/performance-driven environment
• Ability to sit for extended periods of time (scheduled shifts with breaks and lunch)
• Excellent communication skills (written and verbal)
• Strong problem-solving and analytical skills
• Ability to work independently and follow documented processes
• Competency in utilizing Student Information Systems (SIS) – training provided.
• Adaptability, flexibility, and a customer-focused approach

Responsibilities

• Provide a high level of customer service and professionalism to StraighterLine students.
• Ensure students are successful in meeting their academic goals.
• Handle student inquiries via phone, chat, email, and help desk tickets.
• Actively listen to student concerns and challenges, identifying and mitigating issues.
• Resolve student issues efficiently and effectively.
• Work with students to understand their academic goals and provide tailored support.
• Maintain a positive and supportive environment for students.
• Utilize StraighterLine’s Student Information Systems (SIS) to assist students.

Application Instructions

• Visit www.straighterline.com for more information.

Company Information

StraighterLine.com is an innovative online educational platform that delivers college-level courses for credit and prepares students for enrolling in degree programs. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options.