Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$80,000 – $85,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education Technology, EdTechIndustries
Requirements
Candidates must possess a Bachelor’s degree or equivalent experience in the Education industry, with a preference for experience in the SpEd space. They should have at least 2 years of prior experience in customer success within the education sector, a proven track record in B2B sales and exceeding quotas, and experience developing relationships and building partnerships at various levels within a district. Strong verbal and written communication skills, including empathy and proficiency in phone and email communication, are required, along with attention to detail and project management skills. Familiarity with Salesforce is advantageous.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for district customers, ensuring they achieve desired outcomes and maximize the value of their partnership with Parallel. They will establish long-term relationships, become knowledgeable about Parallel’s products and services, provide consistent outreach focused on customer satisfaction and service alignment, lead and manage the full customer life cycle including onboarding, identify and pursue additional service needs, collaborate cross-functionally with various departments to resolve customer issues, and be responsible for data updates and accuracy on various platforms.
Skills
Customer Engagement
Customer Relationship Management
Renewals
Revenue Growth
Customer Satisfaction
Product Knowledge
Communication
Relationship Building
Parallel
Cross-platform software for remote access
About Parallel
Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.
Key Metrics
Renton, WashingtonHeadquarters
2006Year Founded
$12.1MTotal Funding
LATE_VCCompany Stage
Enterprise Software, CybersecurityIndustries
201-500Employees