Customer Success Manager

Position Overview

• Location Type: Fully remote
• Job Type: Full-Time
• Salary: $80,000 - $85,000 Base + Commissions
• Timezones: Preference for Central/Eastern Timezones

Parallel is seeking a Customer Success Manager to act as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction in schools (charter, private, and public elementary/primary school districts) on the East Coast. You will own the entire customer life cycle from onboarding through renewal. As a trusted advisor, you will guide customers to a successful start of Parallel services and ensure they maximize value and continue to grow with the company.

This role is ideal for individuals motivated by a mission-driven culture, who enjoy solving ambiguous problems in a fast-growing startup, and seek a flexible, supportive, and collaborative work environment with unparalleled growth opportunities. The company is female-led, DEI-focused, team-oriented, and equipped for success.

Responsibilities

• Serve as the primary point of contact for district customers to ensure they achieve their desired outcomes and realize the full value of a partnership with Parallel.
• Establish long-term relationships with customers to drive revenue generation and retention.
• Become knowledgeable about all Parallel products and services, customer personas, and effectively communicate the value proposition.
• Provide consistent outreach to customers, focusing on satisfaction, service usage, and alignment with expected outcomes.
• Lead and manage the full customer life cycle, including customer onboarding.
• Establish relationships with key stakeholders to drive adoption and retention of Parallel’s services.
• Maintain data accuracy on various platforms.
• Identify and pursue additional service needs.
• Collaborate cross-functionally with Clinical Managers, Sales, Support, and other Parallel departments to resolve customer issues and provide excellent support.

Requirements

• Bachelor’s Degree or equivalent experience in the Education industry.
• 2+ years of prior experience in customer success within the education sector; SpEd experience is a plus.
• Proven track record in B2B sales, consistently meeting or exceeding quotas.
• Experience in developing relationships and building partnerships at various levels within a school district.
• Excellent verbal and written communication skills.
• Strong ability to communicate empathetically over the phone and via email.
• Strong attention to detail and project management skills.
• Eagerness to learn, grow, and succeed in a fast-paced startup environment.
• Familiarity with Salesforce is advantageous.
• Minimal travel required.
• Prior experience partnering with schools and school districts is a bonus.

About Us

Parallel is the first tech-forward provider of care for learning and thinking differences in the United States. The company believes learning differences are parallel ways of thinking that should be celebrated. Parallel's mission is to provide students with the resources and encouragement to succeed in the classroom and beyond, by helping them build confidence in their unique strengths and develop strategies to overcome challenges. Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform, connecting students with qualified professionals while significantly reducing waiting times, costs, and confusion. Services include: