Student Success Advisor

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Position Overview

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

The Student Success Advisor is a critical role responsible for driving student engagement and retention, owning a caseload of students for a graduate program or bootcamp. Student Success owns the outcomes of our students through a combination of high touch, consultative coaching and data-driven decision making. This role will be accountable for student retention, satisfaction, and outcomes for their students.

Responsibilities

Student Retention

• Communicating directly with students on a regular and ongoing basis to positively impact key metrics, e.g., graduation or completion rates, student satisfaction, student retention goals, and credit generation.
• Manage student retention through providing proactive, reactive, comprehensive consultative coaching and exceptional service; this position is critical in executing 2U's expected white glove service level for its students and faculty.
• Identifying opportunities for improvement and growth within designated program.

Student Satisfaction

• Providing direct coaching to students in an organization highly supportive of professional development.
• Identifying risks to student retention and subsequently implementing mitigation plans to promote students’ success in the program.
• Maintaining accountability for student outcomes including student engagement and Student Success Net Promoter Score (NPS) of at least 65.

Operational Excellence & Reporting

• At the direction of leadership, utilize data and reports to drive operational change and overall program improvement.
• Serving as main escalator of student information and as front line for crisis response.

Collaboration & Innovation

• Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation.
• Identifying and implementing efficiencies across the department which will enable programs and teams to scale quickly.

Requirements

• Bachelor's degree or 1-3 years directly related to the duties and responsibilities specified.
• Previous experience in Higher Education industry strongly preferred.
• Prior coaching or advising background strongly preferred.
• Ability to work with a diverse team in a fast-paced environment.
• Demonstrated experience in achieving defined results, and exceeding goals and objectives.
• Excellent relationship management skills.
• Strong attention to detail, adherence to deadlines, and excellent follow through.
• Ability to think critically and identify potential issues before they arise.
• Excellent interpersonal and oral and written communication skills required.
• Demonstrated ability to receive direct and constructive feedback, and respond with an attitude of a lifelong learner, always looking to exceed expectations and grow.
• Excellent listener balanced with ability to cultivate the thinking of others.

Other Attributes That Will Help You In This Role

• Ability to manage multiple priorities simultaneously.
• Familiarity with using technology in an educational setting.
• Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner.
• Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success.
• Ideal candidate has a passion for building and maintaining relationships.

Company Information

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.