Student Accounts Team Lead at Campus

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Requirements

Experience managing student financial accounts, including R2T4 and proration processes
Strong knowledge of federal Title IV regulations
Leadership experience in a team-oriented setting
Experience in student account management, financial aid, or higher education financial operations
Well-versed in R2T4 calculations and federal/institutional policies
Excellent communication and leadership skills
Excel at process improvement and documentation
Thrive in a fast-paced, compliance-driven environment

Responsibilities

Provide guidance, training, and day-to-day support to team members handling inactive student accounts
Monitor processes for accuracy, timeliness, and productivity, ensuring compliance with institutional and regulatory requirements
Assist with complex or escalated student inquiries, account disputes, or process exceptions
Support operational workflows during periods of high volume or staff absences
Review, document, and continuously improve procedures to enhance efficiency, accuracy, and consistency

Skills

Key technologies and capabilities for this role

Return to Title IVStudent Account ProcessingTuition AdjustmentsFinancial ComplianceTeam LeadershipFinancial Operations

Questions & Answers

Common questions about this position

What salary is offered for the Student Accounts Team Lead position?

This information is not specified in the job description.

Is this Student Accounts Team Lead role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this role?

Required experience includes managing student financial accounts with R2T4 and proration processes, student account management or financial aid in higher education, and strong communication, leadership, process improvement, and thriving in fast-paced environments.

What is the Student Accounts Team like at Campus?

The team consists of detail-oriented professionals who manage student accounts, calculate tuition adjustments, and support students through the financial aspects of withdrawal, with a goal of accurate, compliant, and timely financial processing for inactive students.

What makes a strong candidate for the Student Accounts Team Lead role?

Strong candidates have experience in student account management including R2T4 calculations, demonstrate leadership and communication skills, excel at process improvement, and thrive in fast-paced, compliance-driven environments.

Campus

Online community college offering accessible education

About Campus

Campus is an online community college that provides high-quality education by employing professors from top universities. It offers a combination of live classes and office hours for direct interaction with instructors, along with support services like free tutoring and career assistance. What makes Campus unique is its focus on accessibility, with a simple application process that doesn't require test scores and additional resources like free laptops and Wi-Fi for students in need. The goal of Campus is to remove barriers to education and ensure that all students have the support they need to succeed.

North Highlands, CaliforniaHeadquarters

2021Year Founded

$50.6MTotal Funding

SERIES_ACompany Stage

EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Risks

Competition from traditional universities offering online courses threatens Campus's market share.

AI-driven personalized learning platforms may surpass Campus's customization capabilities.

Economic downturns could reduce enrollment as students prioritize employment over education.

Differentiation

Campus employs professors from top universities, ensuring premium education quality.

The institution offers live classes and office hours for direct student-professor interaction.

Campus provides free laptops and Wi-Fi, removing barriers to online education access.

Upsides

Increased demand for online education boosts Campus's growth potential.

Partnerships with traditional universities can enhance Campus's credibility and reach.

Focus on mental health aligns with Campus's 24/7 wellness services, offering a competitive edge.

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