Strategy & Operations - Senior Associate (Customer Operations) at Traba

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, StaffingIndustries

Requirements

Bachelor's degree in commerce, business, finance, engineering, or a related field, or equivalent work experience
4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast-paced tech company
Methodical, process-driven mentality focused on both accuracy and efficiency
Eagerness to roll up your sleeves and get into the details of processes
High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks
Exceptional communication skills and an ability to thrive in fast-paced environments under pressure
Excellent organization, time management, and prioritization skills

Responsibilities

Lead Operational Excellence: Master Traba’s daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly
Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity
Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships
Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges
Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution
Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects

Skills

Key technologies and capabilities for this role

Operations ManagementStrategic PlanningProcess OptimizationClient EngagementProduct AdoptionConsultative ExpertiseStaffingLogisticsSupply ChainCross-functional CollaborationMarketplace Management

Questions & Answers

Common questions about this position

What experience is required for the Strategy & Operations Senior Associate role?

Candidates need a Bachelor's degree in commerce, business, finance, engineering, or related field (or equivalent experience), 4+ years of total experience, and 2+ years in dynamic roles like consulting, investment banking, or strategy/operations at a fast-paced tech company.

What key skills are needed for this position?

The role requires a methodical, process-driven mentality focused on accuracy and efficiency, high EQ and resilience, exceptional communication skills, and excellent organization, time management, and prioritization skills.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Operations role?

Strong candidates have client-facing experience, familiarity with SQL and no-code tools like Retool, along with the required degree, experience in consulting or tech operations, process-driven mindset, high EQ, and excellent communication skills.

Traba

Connects businesses with flexible labor solutions

About Traba

Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.

New York City, New YorkHeadquarters

2021Year Founded

$44.4MTotal Funding

SERIES_BCompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees