Strategy & Operations Manager, Customer Strategy at GlossGenius

New York, New York, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

fintech, SMB software, beauty, wellnessIndustries

Requirements

5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment
Strong skills in synthesizing data and translating insights into clear, actionable customer strategies
Comfort with analytical tools and modeling, and an ability to investigate root causes
A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up
Adept at creating clarity in ambiguous problem spaces with minimal oversight
Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance)
Building strong relationships to achieve shared customer goals
Must be commutable to NYC headquarters and operate in a hybrid environment

Responsibilities

Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining customers across new segments and verticals, particularly as we move upmarket
Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles
Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals
Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals
Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments

Skills

Key technologies and capabilities for this role

strategyoperationscustomer strategyquantitative analysisqualitative analysissegment analysiscompetitive analysiscross-functional collaborationGTMroadmap developmentsalesmarketingproduct managementcustomer experience

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment.

What is the work arrangement or location policy?

You must be commutable to our NYC headquarters and will operate in a hybrid environment.

What key skills are needed for this position?

Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes are required. Additionally, being a resourceful and scrappy operator adept at creating clarity in ambiguous problem spaces with minimal oversight is essential.

Who will I report to in this role?

You will report to the Chief Revenue Officer.

What makes a strong candidate for this position?

Candidates with 5-8+ years in operations, strategy, or related fields in startups, strong analytical skills for data synthesis and modeling, and a scrappy, resourceful mindset for ambiguous environments will stand out.

GlossGenius

Business management solutions for beauty professionals

About GlossGenius

GlossGenius provides business management solutions specifically designed for beauty and wellness professionals, including salon owners, spa operators, and independent beauty experts. The platform offers tools for automated appointment scheduling, payment processing, client management, and marketing, which help streamline daily operations and improve client experiences. For example, clients can easily book appointments online, reducing the administrative workload for business owners. GlossGenius operates on a subscription model, allowing users to access its services for a monthly fee, while also offering a unique feature that provides loans to eligible businesses based on their sales and payment history. With over 70,000 salon and spa businesses served, GlossGenius aims to empower its users to enhance their income and achieve their business goals.

New York City, New YorkHeadquarters

2016Year Founded

$102MTotal Funding

SERIES_CCompany Stage

Fintech, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Paid Time Off

Health Insurance

Dental Insurance

Fertility Treatment Support

Generous, fully-paid parental leave policy

401(k) Retirement Plan

Professional Development Budget

Pre-tax commuter benefits

Dependent Care FSA

Home Office Stipend

Risks

Emerging startups with similar solutions could dilute GlossGenius's market share.

Economic downturns may challenge the subscription-based model, reducing spending by professionals.

Data privacy concerns may arise as more clients and businesses use the platform.

Differentiation

GlossGenius offers a comprehensive business management platform for beauty and wellness professionals.

The platform integrates appointment scheduling, payment processing, and marketing automation in one solution.

GlossGenius provides a unique capital feature, offering loans based on sales volume and payment history.

Upsides

Increased demand for contactless payment solutions boosts GlossGenius's seamless payment processing feature.

The rise of personalized marketing drives demand for GlossGenius's automated client interaction tools.

Hybrid work models increase the need for flexible scheduling, aligning with GlossGenius's offerings.

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