Strategic Sourcing Specialist at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply ChainIndustries

Requirements

Bachelor’s degree in Supply Chain Management, Business, Logistics, Law, Operations, or a related field
5+ years of experience in procurement, preferably in sourcing industrial equipment and/or facilities services
Strong analytical skills with proficiency in Excel, Power BI, or similar tools
Experience with procurement platforms (e.g., ZipHQ)
Ability to manage multiple priorities in a fast-paced, high-growth environment
Warehouse knowledge, engineering or equipment background
Exceptional communication and interpersonal skills to influence and collaborate cross-functionally
Bilingual French/English (spoken and written)
Preferred
Familiarity with last-mile delivery operations is an advantage
Professional certification (e.g., CPSM, CIPS) is a plus

Responsibilities

Analyze indirect spend data across multiple categories to identify cost-saving opportunities and sourcing efficiencies
Lead the development and execution of sourcing strategies that align with company goals
Conduct supplier market research and benchmarking to inform sourcing decisions
Lead the preparation and execution of RFPs, RFIs, and RFQs
Analyze data and total cost of ownership in order to develop a comprehensive business case and present findings to executives for decision-making
Evaluate supplier proposals and assist in contract negotiations to ensure best commercial terms
Collaborate with various stakeholders to align on procurement strategies and contract reviews
Develop and implement category strategies to optimize spend, enhance supplier relationships, and mitigate risks
Monitor supplier performance and lead continuous improvement initiatives
Ensure compliance with procurement policies, procedures, and regulatory requirements
Track and report on sourcing project outcomes and procurement KPIs
Promote the role of Procurement within the organization and develop strong internal and external relationships (clients & vendors)

Skills

Spend Analysis

Sourcing Strategies

Supplier Market Research

RFP

RFI

RFQ

Total Cost of Ownership

Contract Negotiations

Procurement Policies

Excel

KPIs

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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