Strategic Solutions Engineer

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary:
  • Zone 1 (San Francisco/Bay Area, New York City Metropolitan Area): $210,000 - $280,000 OTE
  • Zone 2 (Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle): $190,000 - $250,000 OTE
  • Zone 3 (All other US locations): $180,000 - $235,000 OTE *OTE includes base pay and commission.

As a Strategic Solutions Engineer at LaunchDarkly, you will be a trusted advisor to clients, tackling their key challenges with LaunchDarkly's products. You will excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Adaptability, a thoughtful approach to managing multiple priorities, and knowledge of sales frameworks that support confident, inclusive decision-making and continuous improvement throughout the sales process are key. Your ability to cultivate crucial relationships in strategic accounts, coupled with a growth mindset, will be essential. You will embrace feedback and collaborate effectively with your team to overcome challenges. In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development practices. Join us in empowering teams to deliver and control their software to elevate their own customers’ experiences.

Responsibilities

• Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talks.
• Identify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve them.
• Lead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform.
• Ensure adoption: Partner with customers to make the LaunchDarkly adoption path clear.
• Partner with Sales: Form effective partnerships rooted in your grasp of selling frameworks.
• Be a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.
• Advocate for our customers: Be the voice of the customer to our Product and Engineering teams.
• Spend time with the customer: 25-50% travel may be required to spend time in person with customers and colleagues.

About You

• Passion for Learning and Growth: Actively seek and give feedback well. Possess a growth mindset. Remain current on new technologies.
• Motivation & Ownership: Strive for ambitious goals. Be comfortable taking initiative, and also know when to collaborate or escalate. Take pride in your work.
• Effective Communication: Simplify complexity. Be clear, complete, and concise. Tailor your message to your audience.
• Adaptability: Excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.
• Teamwork: Commit to great frameworks, remaining flexible within them to win as a team.
• Relationships: Consistently forge meaningful partnerships with customers and colleagues.
• Customer-focused: Actively listen to customers and take action to ensure they reach their full potential.
• Technical Expertise: Possess in-depth knowledge and hands-on experience with various developer and infrastructure technologies.

Qualifications

• 3+ Years experience with the development processes and needs of large enterprise and strategic customers.
• Led technical trials that resulted in significant deals for your company.
• Experienced in demoing technical solutions to VP & C-Level audiences.
• Proven success in cultivating customer champions.
• Proficient in sales frameworks (MEDDPICC or similar).
• Have led land and expand initiatives with your customers.
• 25% travel required.