[Remote] Merchant Operations Manager at Forage

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, PaymentsIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Operations, or a related field, and have at least 5 years of experience in merchant operations, preferably within the payments or government benefits industry. Strong knowledge of government benefits programs, particularly EBT and SNAP, is essential, along with the ability to interpret FNS guidelines and EBT/SNAP regulations.

Responsibilities

The Merchant Operations Manager will serve as the subject matter expert on FNS guidelines, EBT/SNAP regulations, and government onboarding requirements, ensuring compliance across all stages of the customer journey, and guide internal teams and customers through FNS policies. They will lead strategic merchant onboarding initiatives to accelerate integration and launch processes, execute go-to-market strategies for SNAP/EBT integrations, continuously refine onboarding playbooks, act as the primary point of contact for strategic retail partners, drive post-launch customer success, and collaborate with internal teams to align on strategies.

Skills

Merchant Onboarding

EBT

SNAP

Government Benefits Programs

Strategic Account Management

Process Optimization

Cross-functional Collaboration

Forage

Offers virtual job simulations for students

About Forage

Forage creates virtual job simulations that allow students to experience a typical day in various roles across different industries. These simulations help students develop practical career skills and build confidence, making them more employable. The platform is self-paced and accessible for free, enabling students to learn at their convenience. Forage serves two main groups: students, who gain valuable experience, and employers, who use the platform to showcase their industry and roles, making hiring more inclusive. Unlike many competitors, Forage focuses on providing these simulations at no cost to students while charging employers for the service. The goal is to bridge the gap between education and career success, democratizing access to job opportunities.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$35.8MTotal Funding

SERIES_BCompany Stage

Consulting, EducationIndustries

11-50Employees

Benefits

Equity compensation plan

Home office setup stipend

Access to office space in Sydney and Melbourne (or London depending on country)

Flexible work schedule

20 days of paid vacation leave

Access to an employee assistance program and a professional development fund

18 weeks of fully paid parental leave for the primary caregiver and 8 weeks of parental leave for the non-primary caregiver

Full paid day off to celebrate a holiday of choice

Risks

Increased competition from platforms like Standard Bank may impact Forage's market share.

EAB acquisition could lead to strategic changes misaligned with Forage's model.

Rapid AI advancements may challenge Forage's current virtual training offerings.

Differentiation

Forage offers free, open-access virtual job simulations with leading global companies.

The platform provides self-paced, on-demand learning, enhancing accessibility for students.

Forage bridges education and career success, focusing on practical skills and employability.

Upsides

Forage raised $25 million in Series B funding to expand globally.

Partnerships with firms like Latham & Watkins enhance Forage's industry credibility.

Growing demand for virtual internships boosts Forage's market potential.

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