Strategic Key Accounts Director

Position Overview

• Location Type: Onsite
• Job Type: Full Time
• Salary: Not specified
• Company: Thermo Fisher Scientific
• Brief Description: The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within a specific segment. This role focuses on driving profitability and growth at these accounts, executing account strategies, and ensuring customer satisfaction.

Requirements

• Education: Bachelor’s degree and/or equivalent relevant experience; MBA preferred.
• Experience: 10+ years of meaningful work experience; strong background in science and the specific industry segment.
• Knowledge, Skills, and Abilities:
  • Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management.
  • Strong financial analysis, negotiation, and project management skills.
  • Strong leadership skills in a matrix environment.
  • Demonstrated sales record.
  • Bilingual, French-English preferred.
  • Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus.
  • Able and willing to travel to customer locations.
  • Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement.

Responsibilities

• Drive corporate relationships by understanding customer life cycle and contract timeframes.
• Coordinate needs and opportunity assessments across locations.
• Measure customer satisfaction and develops strategies to improve.
• Drive the Request for Proposal process.
• Coordinate and communicate business development initiatives and strategies.
• Identify target profitability, terms and conditions.
• Build and run the account strategy and implementation plan.
• Conduct business reviews with customers.
• Provide direction to managers/sales representatives on expectations for servicing accounts.
• Drive market share improvement and identify standard marketing programs/promotions relevant to customers.
• Evaluate customer performance for contract compliance.

Application Instructions

• Not specified in the provided job description.

Company Information

• Company: Thermo Fisher Scientific
• Description: Thermo Fisher Scientific is an industry-leading company with unparalleled commercial reach and a global footprint. They serve a broad customer base across research, clinical, and commercial production, helping customers solve some of the world’s toughest challenges. They emphasize a supportive and rewarding work environment.