Responsibilities

The Strategic Key Accounts Director will be responsible for driving corporate relationships with customers, understanding their life cycle and contract timeframes, and ensuring market penetration and profitability. This role involves coordinating needs assessments, communicating value propositions, managing resources, initiating RFP responses, conducting business reviews, and developing account strategy and implementation plans. Additionally, the Director will identify target profitability, terms and conditions, evaluate customer performance for contract compliance, and drive market share improvement through the development and execution of relevant marketing programs and promotions. They will also provide direction to managers and sales representatives on account servicing expectations and be willing to travel to customer locations.