Strategic Ecosystem Lead NA & LATAM - New York, SF or Bellevue at Aircall

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Exceptional program or project management skills in a SaaS or tech-driven environment
Comfortable sparring with Product and Engineering teams
Strong executive presence and crisp storytelling
Experience working across multiple regions and functions
Based in one of our offices in North America (New York City, San Francisco, or Bellevue - Seattle)

Responsibilities

Drive alignment and execution across teams to support key partnership initiatives
Remove roadblocks, clarify priorities, and ensure initiatives land with impact
Build the processes and infrastructure needed to scale execution across regions
Coordinate with Product, GTM, and Ops teams to connect strategic vision to day-to-day delivery
Report progress to leadership, linking outcomes to measurable business value

Skills

Key technologies and capabilities for this role

Program ManagementPartnership ManagementCross-Functional CollaborationStrategic PlanningProcess DevelopmentStakeholder AlignmentGo-To-MarketOperations

Questions & Answers

Common questions about this position

What is the salary range for the Strategic Ecosystem Lead position?

The base salary range is $130,000 - $147,000 per year, not including quarterly bonus, equity, and other benefits. The actual offer will consider a wide range of factors.

Is this role remote or does it require office presence?

The role requires being based in one of the offices in North America: New York City, San Francisco, or Bellevue - Seattle.

What skills and experience are required for this role?

Candidates need exceptional program or project management skills in a SaaS or tech-driven environment, comfort sparring with Product and Engineering teams, strong executive presence and crisp storytelling, and experience working across multiple regions and functions.

What is the company culture like at Aircall?

Aircall values customer obsession, continuous learning, delivering extraordinary outcomes, open collaboration, taking ownership, and making smart decisions with speed and precision in a fast-paced, team-driven environment where curiosity, trust, and impact matter.

What makes a strong candidate for this Strategic Ecosystem Lead role?

Strong candidates will have exceptional program/project management experience in SaaS/tech, the ability to spar with Product/Engineering, strong executive presence for storytelling and reporting to leadership, and cross-regional/multi-function experience to drive alignment and execution.

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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