Strategic Customer Success Manager, Carriers at Hiya

Madrid, Community of Madrid, Spain

Hiya Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • 5+ years managing high-stakes telecom or key enterprise accounts
  • Experience with SaaS, SDK/API integrations, or carrier-integrated service platforms
  • Demonstrated success owning strategic partnerships end-to-end
  • Experience leading executive QBRs
  • Skilled at navigating complex technical ecosystems
  • Strong analytical skills
  • Deep domain expertise in telecom, mobile technologies, and monetization strategies within carrier environments
  • Excellent communication and stakeholder management skills

Responsibilities

  • Lead the end-to-end strategy for telecom carrier accounts
  • Run impactful QBRs
  • Identify and execute new revenue opportunities
  • Serve as the bridge between product and partner
  • Build deep, multi-level relationships
  • Partner cross-functionally with sales, product, operations, and leadership
  • Maintain operational excellence by supporting incident response and troubleshooting issues

Skills

Hiya

Caller ID and call protection services

About Hiya

Hiya enhances caller identification and provides call protection services in the telecommunications market. Its main product is a mobile app that helps users identify incoming calls and block unwanted ones, such as spam or scam calls. The app is user-friendly and has over 5 million users, offering peace of mind for individuals by filtering out unwanted calls and identifying important ones. For businesses, Hiya improves call answer rates and customer engagement by ensuring their calls are recognized and trusted. Hiya differentiates itself from competitors by partnering with mobile carriers and technology firms to integrate its services directly into their offerings. The company's goal is to address the growing issue of unwanted and fraudulent calls, enhancing communication security for both individuals and businesses.

Seattle, WashingtonHeadquarters
2016Year Founded
$22.1MTotal Funding
EARLY_VCCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Risks

AI-generated deepfake voices challenge Hiya's fraud detection capabilities.
Generative AI and robocalls complicate differentiation between legitimate and fraudulent calls.
Regulatory changes in telecommunications could impact Hiya's operations.

Differentiation

Hiya integrates AI voice detection to enhance fraud prevention capabilities.
Hiya's caller ID solution is recognized as a High Performer in G2's 2024 report.
Hiya Registration ensures legitimate business calls aren't mislabeled as spam.

Upsides

Hiya's AI voice detection can detect AI-generated voices in real-time.
Hiya's recognition in G2's report can attract more enterprise clients.
Hiya Registration addresses a critical pain point for businesses globally.

Land your dream remote job 3x faster with AI