Strategic Customer Success Manager at Apply Digital

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Transformation, Marketing, TechnologyIndustries

Requirements

7+ years of experience in Email Marketing
Deep email marketing expertise
Strong project management skills
Strong client leadership skills
Strong understanding of marketing automation platforms
Strong understanding of lifecycle strategy
Proven success leading enterprise clients through technical and strategic initiatives
Eastern Time Zone preferred (open to Central or Atlantic Time Zones with sufficient overlap for client and internal meetings)

Responsibilities

Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality
Translate client goals into actionable marketing objectives and measurable deliverables
Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams
Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization
Lead cross-functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact
Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership
Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team capability and scalability
Participate in resourcing, forecasting, and capacity planning discussions with leadership to ensure consistent delivery quality

Skills

Key technologies and capabilities for this role

Customer SuccessMarTechBusiness TransformationProduct DesignPlatform EngineeringData IntelligenceMarketing ServicesChange ManagementScrumSprintCross-Channel MarketingEmail MarketingPaid SocialSMS Marketing

Questions & Answers

Common questions about this position

What is the work location or time zone preference for this role?

Eastern Time Zone is preferred for optimal collaboration with leadership and client teams, but open to Central or Atlantic Time Zones with sufficient overlap for client and internal meetings.

What skills are required for the Strategic Customer Success Manager role?

The role requires deep email marketing expertise, strong project management and client leadership skills, understanding of marketing automation platforms, and lifecycle strategy, with proven success leading enterprise clients through technical and strategic initiatives.

What is the company culture like at Apply Digital?

Apply Digital operates with a 'One Team' approach using a 'pod' structure that brings together senior leadership, subject matter experts, and cross-functional teams within scrum and sprint cadences. They embody SHAPE values (smart, humble, active, positive, excellent) and aim to create a safe, empowered, respectful, and fun community.

What is the employment type for this position?

This is a full-time permanent position.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate is senior-level with deep email marketing expertise, strong project management and client leadership skills, experience with marketing automation platforms and lifecycle strategy, and proven success leading enterprise clients.

Apply Digital

Creates custom digital solutions for brands

About Apply Digital

Apply Digital specializes in creating digital solutions that help global brands address complex challenges and improve user experiences. The company collaborates with clients to develop tailored digital strategies, product designs, and development services that are user-friendly and impactful. Unlike many competitors, Apply Digital focuses on bespoke solutions, ensuring that each project is customized to meet the specific needs of their clients. With a team of nearly 200 skilled professionals, Apply Digital fosters a strong company culture that values diversity, inclusion, and continuous learning. Their goal is to empower brands to thrive in the digital landscape by delivering high-quality, award-winning digital products and experiences.

Vancouver, CanadaHeadquarters

2016Year Founded

PRIVATE_EQUITYCompany Stage

Consulting, Consumer SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Hybrid Work Options

Home Office Stipend

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Professional Development Budget

Conference Attendance Budget

Parental Leave

Risks

Increased competition in digital transformation could challenge Apply Digital's market share.

Rapid technological changes may outpace Apply Digital's adaptation capabilities.

Integration of acquired companies may face cultural and operational challenges.

Differentiation

Apply Digital specializes in bespoke digital solutions for global brands.

The company emphasizes a strong culture of diversity, inclusion, and continuous learning.

Apply Digital's founders have instilled a culture of innovation and excellence.

Upsides

Acquisition of Sisu enhances design capabilities and expands presence in entertainment industry.

Launch of CAFE accelerates integration of composable elements for client systems.

Awards from commercetools and Contentful highlight Apply Digital's industry leadership.

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