Community Operations Specialist (Netherlands)

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Reddit is a platform built on shared interests, passion, and trust, fostering open and authentic conversations. With over 100,000 active communities and approximately 101M+ daily active unique visitors, Reddit is a significant source of online information.

We are seeking a strategic community management and operations expert to join our International Community team and drive growth for our client outside of the US. As a vital part of the Product organization, the International Community team is dedicated to bringing community and belonging to everyone globally.

As the Community Operations Specialist, you will be instrumental in initiating and nurturing local communities. You will possess expert knowledge of the Dutch market, be proficient in English, and focus on proactive initiatives to build relationships with volunteer moderators. Your role will involve innovating, iterating, refining, and scaling our international consumer playbook, with insights from your efforts accelerating growth in the Netherlands.

This is a unique opportunity to join a new team within one of the internet's most influential consumer products. If you are excited about developing and validating a community relations and growth playbook in close collaboration with Product to unlock hundreds of millions of new global users, this is the role for you.

Responsibilities

• Gain in-depth market understanding and specialized knowledge to identify user and moderator pain points, competitors, and market opportunities.
• Cultivate, recruit, educate, and grow a local community of moderators (volunteers responsible for developing, maintaining, and shaping the culture of local communities).
• Implement a conversion funnel to onboard external creators and local users to become active moderators.
• Act as a public face for our local volunteer moderators, building trust and driving engagement within local communities, mediating conflicts, and facilitating solutions.
• Iterate, innovate, and scale the consumer growth playbook by identifying new opportunities, proposing bold ideas and programs, and aligning internal teams on new strategies.
• Communicate quantitative and qualitative insights to optimize and enhance the international consumer growth playbook.
• Demonstrate an obsessive focus on achieving aggressive goals and outcomes.
• Run reports, build dashboards, analyze data, set KPIs, and execute impactful community initiatives, leveraging data to uncover community and moderator insights that will influence the direction of your market pod.
• Collaborate cross-functionally with Product, Community, Engineering, Marketing, Safety, and Business Development teams.

Requirements

• 5+ years of experience in community development, project management, growth, operations, or product consulting, with a proven track record of community-led projects that have driven business impact.
• Deep knowledge and understanding of Dutch culture, including current events, politics, customs, traditions, language, topics of interest, and taboos.
• Nuanced comprehension of the digital landscape and its inherent cultural intricacies, including specific internet culture in the Netherlands and a deep appreciation for the diverse cultural facets shaping contemporary Dutch society.
• Succinct and persuasive communication skills, with the ability to collaborate effectively across internal teams, local users, moderators, partners, content creators, and influencers.
• Results-obsessed with outstanding execution and high attention to detail.
• Deep interest in developing and driving projects, framing issues, seeking solutions, testing hypotheses, and iterating on process improvements.
• Proficiency in Dutch and English.
• Based in the EU.

Company Information

Reddit is a community of communities, built on shared interests, passion, and trust. It is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

Application Instructions

[Not Specified]