Strategic Client Success Executive - OP

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in client success, account management, or a related field, with a strong understanding of the PBM environment and the broader healthcare system. Exceptional communication, reasoning, negotiation, and presentation skills are crucial for success, as is the ability to build strong relationships with C-suite executives and decision-makers.

Responsibilities

The Strategic Client Success Executive will be responsible for client retention, organic growth, and client satisfaction by building long-term partnerships with clients, serving as the strategic lead on large and complex clients, and accelerating client value through consultative strategies. This role involves developing and executing strategic account plans, managing client contracts, leading contract renewal processes, and acting as the primary liaison between RxSense and the client regarding system requests and escalated issues. The SCSE will also monitor client satisfaction, stay informed about market dynamics, and collaborate with cross-functional teams to support client goals and ensure consistent service, ultimately becoming the client’s trusted advisor.

Skills

Client Relationship Management

Strategic Planning

Account Management

Healthcare Industry Knowledge

Consultative Selling

Partnership Development

RxSense

Pharmacy benefits management technology solutions

About RxSense

RxSense provides technology solutions for the pharmacy benefits management (PBM) industry, focusing on simplifying and optimizing the management of pharmacy benefits and claims. Its main product is an enterprise platform that integrates real-time business intelligence and analytics, allowing PBMs to gain actionable insights and make informed decisions to improve their operations. This platform is modular, enabling clients to customize their use and enhance care delivery. RxSense differentiates itself from competitors by offering APIs that ensure interoperability between different systems, complying with industry standards. The company's goal is to transform the PBM industry by providing tools that enhance efficiency and empower clients with timely data and insights.

Boston, MassachusettsHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Risks

Increased competition in the PBM space may pressure RxSense to innovate rapidly.

Partnership with Walgreens may expose RxSense to regulatory challenges.

Investment from Parthenon Capital could lead to strategic shifts causing internal disruptions.

Differentiation

RxSense offers a modular platform with real-time analytics for PBMs.

The company provides APIs compliant with FHIR and NCPDP standards for interoperability.

RxSense's platform delivers actionable insights for data-driven decision-making in pharmacy benefits.

Upsides

Partnership with Walgreens enhances consumer access to prescription discounts nationwide.

Growing demand for cloud-based healthcare solutions aligns with RxSense's offerings.

Collaboration with Scipher Medicine integrates precision medicine into pharmacy benefits management.

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