Strategic Account Manager at Instawork

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Light Industrial, Supply Chain, Warehousing, Logistics, Third-Party LogisticsIndustries

Requirements

5+ years working with enterprise light industrial companies, such as supply chain, warehousing, distribution, or third-party logistics (3PL) organizations
Proven track record in sales, account expansion, and revenue growth—not just retention—through new use cases, cross-sells, or large-scale adoption
Experience in a consulting capacity (either in-house or at a firm) with a focus on operational efficiency, workforce strategies, or labor solutions for light industrial businesses
3+ years selling into the enterprise segment, with the ability to manage complex sales cycles and multiple senior stakeholders across large organizations
Ability to forge strong, trust-based relationships with executives, operators, and decision-makers within warehousing and logistics companies
Adept at using data and industry insights to identify opportunities, build business cases, and drive expansion strategies
Results-driven professional who thrives in a fast-paced environment, balancing relationship management with revenue accountability
Executive presence and excellent communication skills, with the ability to influence at all levels of an organization
Works well cross-functionally, sharing partner feedback and contributing to a culture of success
Willingness to travel (~33%) to meet with enterprise partners onsite

Responsibilities

Drive revenue growth within a portfolio of enterprise light industrial accounts by identifying expansion opportunities, cross-selling solutions, and deepening our footprint across business units
Own the full sales cycle for new use cases and expansions within existing accounts
Build and execute strategic account plans, identifying opportunities to expand share of wallet, create repeatable success stories, and align our solutions with partner priorities
Deliver a high level of partner satisfaction, serving as a trusted point of contact while resolving issues and ensuring strong performance outcomes
Lead executive-level QBRs with senior stakeholders, highlighting performance, growth opportunities, and strategic alignment
Serve as the voice of the customer by providing feedback to internal teams to improve Instawork’s products and services
Stay current on industry trends in warehousing, logistics, and supply chain operations, using that expertise to consult and guide partner strategies
Manage complex, cross-functional projects

Skills

Key technologies and capabilities for this role

Enterprise SalesAccount ManagementSales ExpansionRevenue GrowthRelationship ManagementStrategic ConsultingConsultative SellingSupply ChainWarehousingLogistics3PLOperational EfficiencyWorkforce Strategies

Questions & Answers

Common questions about this position

What experience is required for the Strategic Account Manager role?

Candidates need 5+ years working with enterprise light industrial companies like supply chain, warehousing, distribution, or 3PL, plus 3+ years in enterprise sales, a proven track record in sales and account expansion, and consultative experience in operational efficiency or workforce strategies.

Is travel required in this position?

Yes, the role requires willingness to travel approximately 33% to meet with enterprise partners onsite.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities of the Strategic Account Manager?

The role involves driving revenue growth and retention with largest enterprise partners in warehousing, logistics, and 3PL, acting as a trusted advisor to optimize workforce flexibility, and blending relationship management, sales expansion, and strategic consulting.

What kind of company culture does Instawork have?

Instawork has a fast-paced, rapidly growing environment focused on scaling quickly, making an impact with an AI-first approach, and fostering a collaborative culture where team members share partner feedback and contribute to success.

Instawork

Connects businesses with vetted hourly workers

About Instawork

Instawork connects businesses with over 5 million vetted short-term, seasonal, and temp-to-hire workers through its online platform. It primarily serves companies looking for hourly workers, offering a solution that is more efficient than traditional staffing agencies. The platform features an intelligent matching system that pairs businesses with suitable workers from its extensive database, supported by a rigorous vetting process to ensure reliability. This has led to a high demand for Instawork's workers, with 93% of businesses wanting them to return and a low 2% no-show rate. Businesses can view worker profiles and experience before they pick up shifts, and those looking for full-time employees can also search and hire from the database. Instawork generates revenue by charging businesses for connecting them with workers, and its importance grew during the pandemic, solidifying its market position.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$144MTotal Funding

SERIES_DCompany Stage

Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

Home Office Stipend

Phone/Internet Stipend

Commuter Benefits

Paid Sick Leave

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Stock Options

Risks

Competition from gig economy platforms like Wonolo and Bluecrew is increasing.

Regulatory scrutiny over worker classification could impact Instawork's business model.

Economic downturns in hospitality may reduce demand for hourly workers.

Differentiation

Instawork offers an automated matching solution for hospitality professionals and businesses.

The platform connects businesses with over 5 million vetted short-term and seasonal workers.

Instawork's intelligent matching system ensures high demand and low no-show rates.

Upsides

Post-pandemic demand for flexible work solutions boosts Instawork's market relevance.

Acquisition of Able Jobs expands Instawork's tools and global market offerings.

Expansion into Phoenix and Savannah captures regional demand for flexible staffing.

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