Strategic Account Manager at SugarCRM

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, CRMIndustries

Requirements

7+ years of experience in customer success, account management, or a related field, with at least 3 years in a role managing large, global accounts
Strong understanding of global market dynamics and cultural sensitivities
Exceptional communication and interpersonal skills
Proven track record of successfully managing large, complex customer accounts
High level of strategic thinking and analytical skills

Responsibilities

Develop and maintain strategic relationships with key stakeholders within large global accounts, understanding their business goals, processes, and challenges to align services with their strategic needs
Work closely with Sugar teams across different regions to ensure a unified approach to account management, tailoring strategies to accommodate regional differences in business practices, culture, and regulatory environments
Act as the voice of the customer within the company, gathering feedback and communicating customer needs and insights across product, sales, and marketing teams to guide product development and marketing strategies
Collaborate across Sugar to ensure account renewals and expansions are executed seamlessly, partnering with marketing and product teams to create and refine offerings that meet the diverse needs of global customers
Track and analyze key account metrics across regions, preparing and delivering comprehensive reports detailing account status, risks, and opportunities to executive leadership
Serve as the escalation point for resolving any issues or challenges faced by customers, ensuring prompt and effective resolution to maintain customer trust and satisfaction

Skills

Strategic Account Management

Global Account Management

Stakeholder Relationship Management

Cross-Regional Coordination

Customer Advocacy

Business Acumen

Multi-Cultural Communication

CRM

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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