Store Manager - Golf Galaxy at Dick's Sporting Goods

Davenport, Iowa, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

5+ years retail management experience required; golf sales/service preferred
Technical skills in club repair & fitting preferred
World-class customer service skills and interpersonal/communication skills
Strong problem-solving ability and analytical skills
Proficiency in MS Office
Flexible availability – including nights, weekends, and holidays
Based on the location of the House of Sport, may be required to submit relevant state mandated clearances to supervise minors

Responsibilities

Oversee store operations
Drive sales and profitability through customer satisfaction and report analysis
Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels
Drive and sustain sales intensity, operations integrity, and profitability within the store by setting high expectations, holding staff accountable, and monitoring/measuring progress to achieve positive results
Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met
Uphold Golf Galaxy standards for merchandise presentation
Responsible for recruitment, interviewing, and hiring across the store
Select, on-board, empower, and develop a highly effective team of individuals
Lead consistent evaluation and development of in-store talent
Define a clear vision and strategy in order to communicate expectations
Demonstrate a flexible leadership style to foster team member engagement including recognition
Create a climate within the store in which staff are motivated to do their best, strong morale and spirit in the team; share wins and successes; foster open dialogue; and create a feeling of belonging within the team
Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
Issue appropriate counseling and disciplinary action to associates who fail to meet performance standards
Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
Ensure completion of training requirements are met across the store
Incorporate customer’s perspective when defining success

Skills

Key technologies and capabilities for this role

Retail ManagementSales DrivingCustomer SatisfactionReport AnalysisTeam LeadershipRecruitmentInterviewingHiringPayroll ManagementSchedulingMerchandise PresentationTalent DevelopmentStore Operations

Questions & Answers

Common questions about this position

What qualifications are required for the Store Manager position?

Candidates need 5+ years of retail management experience, with golf sales/service preferred, technical skills in club repair & fitting preferred, and world-class customer service skills and interpersonal/communication abilities.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require working in a store?

This is an in-store retail position requiring oversight of store operations, sales, and team management at a physical Golf Galaxy location.

What is the company culture like at Golf Galaxy?

The culture emphasizes obsessing over athletes, creating inclusive and diverse teams, fostering high engagement and morale, recognizing wins, open dialogue, and a sense of belonging while holding staff accountable.

What makes a strong candidate for this Store Manager role?

Strong candidates have 5+ years of retail management experience, preferably in golf sales/service, technical skills in club repair and fitting, and exceptional customer service and interpersonal skills to lead teams effectively.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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