Store Manager Chinook Centre at Club Monaco

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Innovative and entrepreneurial mindset to utilize business tools and develop creative approaches to drive results
Ability to deliver continuous performance feedback and training to meet position requirements
Skills in fostering positive team environments and driving employee engagement through recognition and training
Capability to ensure customer service exceeds expectations and prioritize customer/employee experience
Experience in motivating and coaching teams to achieve sales goals and monitor sales floor coverage
Knowledge of client program tools for data capture, outreach, and follow-up to build repeat business
Proficiency in providing customer service and product knowledge training
Competence in recruiting high-level management candidates and minimizing turnover
Ability to schedule, facilitate training, coach, mentor staff, and lead onboarding for succession planning
Expertise in ensuring visual merchandising, maintenance standards, and brand integrity
Skills in training teams on merchandising flips and calendars, and partnering with visual managers
Analytical and strategic management of sales, wage budgets, expenses, and financial plans
Knowledge of inventory management to achieve gross margin and return goals

Responsibilities

Deliver continuous performance feedback and training to store management and sales associates
Foster a positive team environment by empowering participation in store initiatives
Drive employee engagement through recognition and performance training
Provide department insight on customer experience to district team and corporate office
Ensure customer service levels exceed expectations
Lead customer experience segments with energized pace, positive environment, and team development
Prioritize customer and employee experience over workload
Motivate and coach team to achieve personal and store sales goals
Monitor sales floor and zone coverage to drive sales
Build repeat business via client program tools and strategies
Ensure teams receive customer service and product knowledge training
Model and enforce dress code compliance
Achieve personal SPH goals
Recruit high-level management candidates
Minimize turnover, recruit, and develop store team to meet goals
Ensure staff understand and meet job expectations
Schedule and facilitate training sessions for team skills
Coach and mentor staff for optimal results and succession planning
Lead new hire onboarding and training
Ensure store meets visual merchandising and maintenance standards
Reflect brand integrity through presentation, product, and people
Train and support team on store flips and merchandising
Follow merchandising/flip calendars
Provide feedback to corporate and visual teams on merchandising opportunities
Partner with District/Visual/Regional managers on initiatives
Lead store business planning process
Achieve or exceed financial plans through planning and management
Manage sales and wage budgets analytically to meet goals
Control store expenses including payroll, supplies, and others
Contribute to growth through inventory management, gross margin, and return achievement

Skills

Retail Management

Customer Service

Team Leadership

Sales Coaching

Visual Merchandising

Employee Training

Performance Feedback

Store Operations

Sales Goals

Client Relationship Management

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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