Storage Backup Zerto Specialist at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in Storage infrastructure, Operating systems, and Zerto for backup solutions
Knowledge of ITIL standards and operational policies/processes
Ability to provide Operate, Admin, and Consulting support
Experience in IT infrastructure lifecycle management (planning, project management, installation, monitoring, troubleshooting, de-installation)
Skills in incident management, escalation management, problem management, and change management/implementation
Proficiency in resolving issues via telephone, email, or remote sessions, reproducing issues, and providing timely follow-ups
Ability to leverage internal resources (peers, mentors, knowledge base, forums) and collaborate with teams
Capability to perform trend/root cause analysis, risk/impact analysis, prepare/review/implement/rollback/test plans
Experience managing technical/service relationships with customers, subcontractors, and vendors
Willingness to work in a hybrid model (average 2 days/week in HPE office)

Responsibilities

Provide Operate, Admin, and Consulting support on Storage infrastructure and Operating systems per contract terms and technical standards
Offer technical input, solutions, and recommendations for deal pursuits
Support transition/transformation efforts
Provide IT/application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation
Manage technical/service relationships with customers, subcontractors/vendors, and key stakeholders (Infrastructure Support Managers, Client Manager, Account Delivery Manager)
Resolve customer issues via telephone, email, or remote sessions; reproduce issues in-house and respond timely
Conduct regular follow-ups with customers, providing recommendations, updates, and action plans
Identify and escalate issues to vendors per Standard Operating Procedures
Leverage internal technical expertise and collaborate with CoE/HW teams for complex issue diagnosis
Provide consulting support in area of expertise; maintain quality on case documentation, SLA timeframes, and operational metrics
Perform within team Productivity Measure (scorecard)
Incident Management: Resolve single and cross-technology incidents independently; lead team on complex/cross-technology incidents
Escalation Management: Identify, manage, lead technical escalations; participate in formal escalations, especially during crises
Problem Management: Proactively/reactively seek solutions to prevent problems; perform trend and root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback, and test plans for change records; perform risk and impact analysis

Skills

Zerto

Storage Backup

Storage Infrastructure

Operating Systems

IT Infrastructure

Project Management

Installation

Lifecycle Management

Administration

Consulting

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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