[Remote] Startup Customer Success Manager - Americas at Ashby

South America

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$80,000 – $100,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, RecruitmentIndustries

Requirements

Candidates should have at least 2 years of customer-facing experience supporting a complex and rapidly evolving product, or experience as an Ashby user in Recruiting/Recruiting Operations. Strong skills in problem definition, solution creation, attention to detail, written and verbal communication, and curiosity are essential. A preference for a pooled customer engagement approach (1:many) is also noted.

Responsibilities

The Startup Customer Success Manager will create high-quality onboarding materials, documentation, and e-webinars to enable customer independence. They will assist customers via email and calls as needed, take ownership of a book of customers as the main point of contact, and manage medium to large projects core to team operations. This includes building in-app onboarding experiences, creating live and recorded webinar content, and integrating retention best practices into customer engagement.

Skills

Customer Success

Onboarding

Customer Support

Account Management

Program Management

Content Creation

Webinar Delivery

Product Expertise

Recruiting Operations

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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