[Remote] Customer Success Engineer (Americas) at Deepgram

Remote

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$135,000 – $180,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software Development, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Voice AISpeech-to-Text (STT)Text-to-Speech (TTS)Speech-to-Speech (STS)APISoftwareAI toolsAI modelsCustomer SuccessTechnical SupportProblem-solvingCommunication

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Engineer position?

The salary range is $135K - $180K.

Is this Customer Success Engineer role remote?

Yes, the position is fully remote.

What skills are required for the Customer Success Engineer role?

Candidates need a strong technical foundation, comfort with APIs, running demos, guiding architecture discussions, and helping customers integrate solutions. An AI-first mindset is essential, including active use of advanced AI tools and adapting quickly to changes.

What is the company culture like at Deepgram?

Deepgram fosters an AI-first mindset where team members actively use and experiment with advanced AI tools, move at the pace of AI with rapid change, and focus on constant learning and adaptation. The Customer Success team is described as 'The Heartbeat of Deepgram,' emphasizing technical expertise, customer outcomes, and business growth.

What makes a strong candidate for this Customer Success Engineer role?

Strong candidates are not traditional CSMs but thrive at the intersection of APIs, customer outcomes, and business growth, with hands-on technical expertise to ensure adoption and solve complex challenges. They must be excited to experiment, adapt quickly, learn constantly, and integrate AI creatively into their work.

Deepgram

Speech recognition APIs for audio transcription

About Deepgram

Deepgram specializes in artificial intelligence for speech recognition, offering a set of APIs that developers can use to transcribe and understand audio content. Their technology allows clients, ranging from startups to large organizations like NASA, to process millions of audio minutes daily. Deepgram's APIs are designed to be fast, accurate, scalable, and cost-effective, making them suitable for businesses needing to handle large volumes of audio data. The company operates on a pay-per-use model, where clients are charged based on the amount of audio they transcribe, allowing Deepgram to grow its revenue alongside client usage. With a focus on the high-growth market of speech recognition, Deepgram is positioned for future success.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$100.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Benefits

Comprehensive Health Plans

FSA Health Matching up to $1,000

Work from Home Ergonomic Stipend

Healthy Food & Snacks in offices

Community Groups

Unlimited Vacation

Risks

Increased competition from open-source solutions like OpenAI's Whisper threatens market share.

Recent layoffs suggest potential financial instability or strategic restructuring challenges.

Integration of Poised may cause disruptions in service or product development.

Differentiation

Deepgram's APIs offer fast, accurate, and scalable speech recognition solutions.

The acquisition of Poised enhances Deepgram's real-time feedback capabilities in virtual meetings.

Aura API provides low-latency, human-like voice models for conversational AI agents.

Upsides

Strategic partnership with Clarifai accelerates AI application development and market expansion.

Aura API positions Deepgram to capitalize on real-time conversational voice AI trends.

Deepgram's technology is used by large enterprises like NASA, indicating strong market trust.

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