[Remote] Customer Success Engineer (Americas) at Deepgram

Remote

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$135,000 – $180,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software Development, BiotechnologyIndustries

Requirements

Candidates should have a strong technical foundation and experience in roles such as Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer. They must be comfortable with APIs, customer outcomes, and business growth, with the ability to run demos, guide architecture discussions, and help customers integrate AI-driven solutions. An AI-first mindset, comfort with adopting new models quickly, and continuous learning are essential.

Responsibilities

The Customer Success Engineer will act as a hands-on partner to ensure customer adoption of Deepgram's AI solutions, solve complex technical challenges, and identify opportunities for expansion. They will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption and business outcomes. Responsibilities include owning the partner lifecycle from onboarding to performance analysis and aligning partner strategies with Deepgram's roadmap.

Skills

Voice AI

Speech-to-Text (STT)

Text-to-Speech (TTS)

Speech-to-Speech (STS)

API

Software

AI tools

AI models

Customer Success

Technical Support

Problem-solving

Communication

Deepgram

Speech recognition APIs for audio transcription

About Deepgram

Deepgram specializes in artificial intelligence for speech recognition, offering a set of APIs that developers can use to transcribe and understand audio content. Their technology allows clients, ranging from startups to large organizations like NASA, to process millions of audio minutes daily. Deepgram's APIs are designed to be fast, accurate, scalable, and cost-effective, making them suitable for businesses needing to handle large volumes of audio data. The company operates on a pay-per-use model, where clients are charged based on the amount of audio they transcribe, allowing Deepgram to grow its revenue alongside client usage. With a focus on the high-growth market of speech recognition, Deepgram is positioned for future success.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$100.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Benefits

Comprehensive Health Plans

FSA Health Matching up to $1,000

Work from Home Ergonomic Stipend

Healthy Food & Snacks in offices

Community Groups

Unlimited Vacation

Risks

Increased competition from open-source solutions like OpenAI's Whisper threatens market share.

Recent layoffs suggest potential financial instability or strategic restructuring challenges.

Integration of Poised may cause disruptions in service or product development.

Differentiation

Deepgram's APIs offer fast, accurate, and scalable speech recognition solutions.

The acquisition of Poised enhances Deepgram's real-time feedback capabilities in virtual meetings.

Aura API provides low-latency, human-like voice models for conversational AI agents.

Upsides

Strategic partnership with Clarifai accelerates AI application development and market expansion.

Aura API positions Deepgram to capitalize on real-time conversational voice AI trends.

Deepgram's technology is used by large enterprises like NASA, indicating strong market trust.

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