Program Delivery Lead - Stars Health Equity

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. The Program Delivery Lead strategically identifies, develops, and implements programs that influence providers, members, or market leadership towards value-based relationships and/or improved quality metrics. The Program Delivery Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Program Delivery Lead will have exceptional people leadership skills to influence decisions and the experience working cross-functionally across the enterprise to bring an operational strategy together that connects to a broader enterprise strategy. They will work independently at the most advanced levels across multiple areas, understanding complex problems across a wide-range of enterprise teams aligned with improving member outcomes and achieving industry-leading results on the Stars Health Equity Index.

About the Role

Use your skills to make an impact. The Stars Health Equity team is seeking an exceptional, highly motivated, influential team member who excels in a dynamic, high-pace environment to drive positive member health outcomes and Humana’s success on the Stars Health Equity Index. An ideal candidate will demonstrate initiative and leadership in building internal and stakeholder relationships, integrating with cross-functional teams, and aligning related priorities across the enterprise to ensure a comprehensive, connected operational strategy across Medicare Advantage and Medicaid as it pertains to the Stars Health Equity Index.

This team member will contribute as an independent leader to develop innovative strategy and solutions, balance a full and expanding slate of test and learns, and contribute to core functions and team strategic priorities.

Key Responsibilities

• Independently prioritize, expand, and manage a portfolio of enterprise stakeholders focused on Market/provider strategy and run-the-business operations.
• Shape and implement high-profile strategy for improving health outcomes for our members with Social Risk Factors and positively impacting the CMS Stars Health Equity Index.
• Effectively communicate the team strategy to leaders and teams across the enterprise.
• Make data-informed recommendations for cross-functional collaborative projects and operational work.
• Lead and influence partners to impact Stars through storytelling, informal, and formal presentations.
• Cultivate, integrate, and manage new strategic relationships to positively impact member health outcomes and the Stars Health Equity Index.
• Independently lead work at advanced levels with leaders across multiple teams to understand complex problems, develop successful strategies and tactics, and capitalize on upstream opportunities and shared priorities.
• Communicate and manage risk, and anticipate downstream impacts while maximizing value and creating efficiencies.
• Anticipate and plan for futuristic needs and enhancements (opportunities for process improvement, new technology, CMS updates, etc.).
• Develop and maintain documentation of processes for governance, evaluation, and best practices for operational processes, initiatives, test and learns, and other research/investigations.

Skills and Knowledge

• Must be passionate about contributing to an organization focused on continuously improving member experiences and outcomes.
• Thrive in a highly collaborative, nimble, flexible team-oriented working style.
• Ability to rapidly build and maintain trust with business leaders.
• Proven track record of exceptional organizational and problem-solving skills which support and enable sound decision-making.
• Exceptional relationship-building skills.
• High self-initiative, commitment, and follow-through with the ability to switch among competing tasks and priorities.

Required Qualifications

• Bachelor's degree
• 8 or more years of strategic planning experience
• 2 or more years of project leadership experience
• Proficiency in evaluating complex problems using qualitative and quantitative data.